MiniLabstersReviews of minilabsters.com

I ordered Minilabsters for Christmas, for my grand children. They unfortunately did not arrive on time. However dealing with customer service at Minilabsters was second to none. They responded quickly and were most helpful. The microscopes have now arrived and I am sure my grand children will love exploring with them! I highly recommend Minilabsters.

Great advertising, product, and customer service.

This is a cool product at a very reasonable price. The customer service is exemplary too.

I ordered a mini scope.for my daughter for Christmas and it actually arrived on time, just damaged in transit. I reached out to customer service and they were able to send me a replacement quickly. It won't get here in time for Christmas, but that's beyond our control. They solved the matter and my daughter will eventually get her gift, lol.

Great little product for a 9-year-old! Shipped fast and reliably, good enough quality for the easy price, too!

Customer service is amazing! I ordered the mini microscope for my daughter as a Christmas present. Unfortunately, when we were trying it out yesterday, we noticed there’s something broken or loose inside that is obstructing the view. When we shake the black piece out of the way, the microscope really does work great. I believe this happened while in transit, because the packaging was a bit squished when it arrived. I emailed MiniLabsters this morning to let them know what had happened and I received a response a few hours later apologizing for the inconvenience and offering to send out a replacement at no cost. Quick and easy! Already received a shipping confirmation. We are very excited about receiving our new microscope!

I bought a miniscope from MiniLabsters and when the item was accidentally broken by the recipient, our 7 year old grandson, I wrote to ask for a replacement part. They answered immediately (on Boxing Day!!) and offered to send a new miniscope to me for him. I am completely blown away by such excellent customer service. The company has great products and I will return to their website to buy more for our science-curious grandson. I will recommend this company to all my friends.

I’ve never seen better customer service!! It was my fault for not reading the shipping and processing time properly but yet they offered to ship me a replacement order to a different address (my intended gift recipient) for no additional cost! Yes, there was a hiccup with that shipment but they were speedy in returning my email with a suggested resolution without me having to ask, which I appreciated. I do hope they work out a better process with their shipping provider though because the issues for me were related to their shipping provider not Minilabsters’ customer service team. I haven’t tried the mini microscope product yet so can’t review that but the service is sincere, quick, and generous. You know you are getting a real human’s response vs the usual chatbot service other e-commerce businesses use.