Veganarchist C.
Initially Terrible Waxing Better
The “intake agent” should be trauma informed. I was totally authentic + transparent about my goals, only to be met with sarcastic, condescending, judgmental reactions / remarks. To make matters worse, Morgan is now leveraging a misconstrued, self-victimizing depiction of this exchange on her instagram stories as marketing strategy, content creation, a way to garner engagement. Please simply respect that I’m not willing to dedicate 8k toward a program, where the first meeting feels like red flags. *** Update *** As a token of apology Morgan offered free access to the Nervous System Regulation Toolkit. Additionally, Morgan acknowledged potential client(s) experience with said employee and adjusted business practices accordingly (termination) We live in a world where generally, nobody claims accountability for anything, so appreciate Morgan doing what they can to make things right. Thanks so much!
Response from MindpsyguidanceJul 23, 2025
Thank you for sharing your feedback, Jon. We’ve taken it seriously. As mentioned in our Instagram DM conversations, what you experienced with our sales rep was not okay. We took immediate action and removed her from the team, as the way she communicated with you does not align with our values or the trauma-informed training we uphold. We also apologize that you weren’t informed about our lower-cost offerings and the payment plans we provide. We’re not here to pressure anyone into a program that’s outside their budget, and we work hard to make our services as accessible as possible with a range of options. Regarding the Instagram story you mentioned, I want to clarify that it wasn’t about you or anything you sent me. At the time I posted it, I hadn’t seen your DMs (as I receive hundreds daily). The story was about how much I care for my clients, the real results our program is creating, and how, while making money is not our main motivator, we do need to charge for our services in order sustain the high-quality support we offer (and pay for rent, keep us afloat, etc). I understand how, given your experience and the timing of everything, it may have felt connected, but what I shared in that story wasn’t in response to you or your messages. All that being said, I’m glad we’ve been able to move in a more positive direction after your initial experience, and I hope the Nervous System Regulation Toolkit we offered as an apology is helpful for you. We wish you the best and are genuinely thankful for your feedback, as it gave us the opportunity to make things right.