Our relationship counselor Sid has been a great help to us. She has a way of bringing our problems into focus and helping us to see them for what they are. At the same time she has a very warm and cheerful personality that makes it easier for us to open up and be honest with each other. She also has a great sense of humor. Our relationship is in a much better place than when we started and I can't say enough good things about her and her ability as a counselor. Thank you Sid!
GA
gardenialopez
Our counselor is amazing
Our counselor is amazing! She’s helped my partner and understand each other so much. We’ve learned to talk things out with more patience and respect our space.
DA
davinamacias
The counselors are great but the scheduling needs help.
We absolutely love our counselor, Sid. She has been patient and understanding and provided us calm in chaos. However, the scheduler that we are partnered with has been more of a struggle to work with. We missed a session because he didn't send us the link when I had been chasing him for it for two days. If I have a schedule conflict and ask inadvace if there is anything we can do he is dismissive with the overall attitude that of "that sounds like a personal problem". If it weren't for the unfavorable scheduling experience mind Engage would have 5 stars.
JS
Johanna Saxena K.
Disappointed
My partner and I really liked the counselor we were paired with, but MindEngage’s client coordination is terrible. We never received an introductory email, but a text from a Tim Murphy. Tim apparently coordinates all the sessions, but is generally unresponsive and super hard to contact to schedule a follow up. This is the second review I’ve seen criticizing Tim’s and MindEngage’s professionalism. We exhausted every means of contact and waited until 20 minutes past the time for our supposed second session to no avail. We were very unhappy with this experience and quite frankly disappointed that people who need mental health support are treated in such a disrespectful way.
VI
Vincent
Pleased
The coordination has been professional, timely and sessions have been heart warming and comfortable to engage!! Definitely a great source for counseling!
DO
Donna
This service is 100% worth the money
This service is 100% worth the money. You are matched with a therapist immediately, you can switch easily if you don't like them, and you save a lot of money. Would definitely recommend it to anyone seeking therapy who doesn't know where to start. Thank you!!
NI
Nicola
Horribly unprofessional company-SCAM!
Horribly unprofessional company. See almost the same review 3 days ago on this platform. Do NOT waste your money. I signed up and paid for a membership. Never received an introductory email entailing the next steps or cancellation policy. I did however, receive a janky text by Tim Murphy, who wanted to set up our first session, but then never followed up with the email information I repeatedly asked for. I texted at least 3 times asking if they had the correct email on file and never received Response, just told I would get our zoom link for the first session by Monday (for Tuesday session). Never received. By Monday afternoon, I texted again asking if zoom link was sent (because it was less than 24 hours prior to appt); told again I would receive by afternoon. Nothing, texted again. Told I would get by end of day. This am, still nothing. Text to say I would like to cancel and get a refund... only to IMMEDIATELY get the introductory email explaining the cancellation policy for refund is 12 hours (which was only sent 7 hours prior to the appointment), proceeded to get into a back and forth text with Tim, who was INCREDIBLY unprofessional, only to tell me I cannot cancel and get a refund less than 12 hours prior. Unbelievable. I have never encountered such unprofessionalism, in a therapy app, no doubt. Please DO NOT sign up for this total SCAM!!! I will be reporting to the Better Business Bureau.
LN
Lindsey N.
Don't pay for this service, they might scam you
The client coordinator who is supposed to help connect clients with therapists does not respond. I tried to make appointments but he would not answer back to change the times. He did not send over homework activities the therapist I was seeing said he would send. Then I tried to cancel my membership twice and they never responded to my emails and charged me for another month of service even though they are not providing me with the therapy sessions I have paid for.
