MindengageReviews of mindengage.com

Complaint ID#: 106809 Business Name: Mind Engage (Online counseling) Thank you for contacting the Better Business Bureau about your dispute. We have attempted to contact the company at the following address: Mind Engage (Online counseling) 937 9th Floor, Felosa Drive San Angelo, TX 76901 We regret to inform you that this business does not exist in San Angelo, TX and find that it is actually located in Iceland. BBB advises that you should challenge the charges through your credit card. Sincerely, Becky Kuykendall Complaint Specialist BBB Complaint Department The above is the letter I received from bbb after making a complaint about them charging but not rendering services

Sid is really good at trying to help

I was charged for 8 sessions even though I had 0. They only contacted me one time (when I signed up) over text. No response when I replied and no answering my phone calls. I had to go to my bank to be refunded and I'm still waiting for the money 2 months after being charged. I needed help for my issues, NOT more issues! AVOID THIS PLACE!!!

Therapy was great but the person who schedules the sessions doesn't respond right away with the next therapy session. We missed a session because of this. Not only that I recommended them to a friend. NEVER AGAIN! Because the same thing happened to her. If I'm going through something stressful and need to speak with someone I don't want added stress because of the hassle with booking.

I signed up for couples therapy and did not receive an email explaining anything, even after asking multiple times. It wasn’t until the third time I asked Tim that I was sent the email. I had specifically asked for an older man for couples therapy for us and they told me the gender doesn’t matter, but actually, it does and that’s why I requested what I requested. I wanted my husband to have someone he respected. I was particularly unstable after a muscle relaxer I have been on for years was changed to a different one without a slow enough taper, it’s known to cause people psychiatric issues and was causing me to be extremely emotional and very suicidal. My husband didn’t understand and was not being supportive and I was falling apart. I shared all of that with Tim Murphy and told him I wasn’t doing well and having a panic attack and he literally text me, “Control yourself until the session! Everything will be fine.” It wasn’t fine. I ended up in the hospital for 3 days. I feel like if you are going to have a business in mental health you need to be able to be more compassionate to people when they are suffering. Telling me to “hold it together” and everything will be fine implies choice in this matter. I was not choosing to have the issues I was having and needed a compassion. Their comment made me feel so much worse in a time of extreme emotional pain and confusion. I asked for a full refund after I got home from the hospital. You cannot chose your therapist like they imply, like the other services if you don’t like that one just find a new one. They are unprofessional and disorganized in emailing the proper things for you to be able to set your profile up. They are obviously extremely inexperienced at this and have no business interacting with the public. When I asked for a full refund they stopped responding to my messages. A full refund has not been submitted to my bank account.

Great therapy experience, but wish there was more guidance up front into the process. We were afraid that this website was a scam due to no communication.

Mindengage charge my credit card. Then I receive a text to schedule a meeting. We sent our dates of availability. No response was given for over a week after many texts. I requested a refund and let them know through email and text that we did not want their service since we felt ignored and no service was given. I received a text message that said "Perfect". I contacted my credit card company which refunded our payment as the mindengage did not for November. I checked my credit card statement today for December and again this month we where charged. My credit card refunded me again which has an open investigation against mindengage. I feel taken advantage of. Be very aware.

We attempted to use this service. When we set up an account I was supposed to receive an email, I did not. I attempted calling in several times with no response. Eventually Tim Murphy texted me. After about 6 hours he finally responded. I looked up reviews for this company and found out that their customer service is very poor. They charged me for setting up the account. When I wanted to cancel, Tim stated that they do not issue refunds. I ended up calling my financial institution and had the payment blocked. Stay away from this shady company.