Milwaukee ToolReviews of milwaukeetool.com

Very surprised to see all the bad reviews for Milwaukee. I have dealt with them three times and found them to be excelent. The products I bought are well made and work perfect. I had to deal with customer service on my 3rd purchase. They responded to my emails quickly and then solved the problem

I have never received better customer service with anything I purchased. Milwaukee was easy to put in a repair request. They paid for shipping both ways and returned it in 7 days. They have made a customer of me for life!!!!!!

Excellent service - used the extended 3 year guarantee after my 13 month old Stilh saw stopped working. Just logged online, filled out the details printed off a label, UPS came and collected it on Monday and returned it working Thursday morning the same week.

I wrote a review a number of months ago in which I gave Milwauke a very negative review, which at the time I feel was deserved. That being said, I need to update the final review with them. I had been given the run around for six to seven months trying to get parts for my M-18 Battery Chain saw. After almost giving up, eventually two reps came to my aid. A man named Bill Walker from the Ontario office stepped in and sourced the parts to fix my broken saw. Not only did he go the extra mile to find the parts but he offered them to me at no cost and covered the shipping costs as well. I am happy to say that my saw is up and running better than new. I also need to add that the damage to the saw was my fault and was way beyond normal wear and tear. To add to this a man named Jacob Collet, rep for Alberta Canada, also felt the need to do something to compensate me for the unpleasant experience. Although it took him a long time, he was able to get me a brand new Milwauke M-18 saw complete with battery and rapid charger. Even though I felt that this was far beyond what was necessary, Jacob felt that due to the extraordinary long time I had to wait to get parts; on behalf of Milwauke they wanted to offer me something to express their appreciation to me as a customer. This experience has completely restored my faith in Milwauke to the point that I have since gone and purchased two additional Milwauke tools to add to my collection. From my experience I will advocate them as the only go to for tools. While it is true that I did not have a good initial experience, the end of the matter is that they came through for me and I will gladly spend my money on Milwauke. END NOTE. Sorry Jacob. The correct spelling of his last name is Kloet not Collett. I hope I got it right this time

I was about to give 1 star but was won over by the great customer support and Milwaukee’s. I had a m18 9ah battery fail and contacted support. They were quick to respond and send a box for returning by battery. I waited over a month and still no battery was sent as a replacement. I had to call up customer support and they apologized and sent me the replacement battery along with an additional battery. Milwaukee got things mixed up and made it right. (:

I bought a really expensive Milwaukee M18 FPP6D2-503B FUEL 18V 5.0Ah Li-Ion RedLithium Cordless 6 Piece Kit recently. This year I've been off work unwell and didn't have the presence of mind to register my tools. When I remembered the 30 day registration limit I realised it had expired by a few days. I contacted Milwaukee by email and explained my situation; to my amazement they let me register my tools and even wished me a speedy recovery. I can't fault Milwaukee at all, although I haven't had to return anything yet, but that's a good thing isn't it?

Top machine qualité supérieure aux autre marque et de plus marche très très fort.. Batterie qui tienne la route Gamme M18 - M12 complète y’a vraiment pour presque que tous les corps de métier lier au bâtiment Rangement et accessoire avec un choix incroyable.. Franchement fait partie des meilleurs marque professionnelle d’outillage Juste les prix un peu élevés Mais si vous voulais du bon matériel vous ne serez pas déçu Recommandé 👌🏾

Long story short , sent a tool off to be fixed. They sent out a brand new replacement within less than 2 weeks . I couldn’t fault them. Even when phoning up to query something the lady was lovely and helped me immediately.