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Milwaukee Tool (milwaukeetool.com) has 356 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Shelly D.
Bought a weed eater battery will not release, called repair technician they said give it a good whack!! Still will will not release so now I have an expensive battery and weed eater I cannot use!! NEVER AGAIN!!
dphotos
This review is about the Milwaukee customer service. I was interested in buying their new Gen 2 battery finish nailer and I was at Home Depot and there were no sales help in site. So I called Milwaukee customer service and the lady answering the phone knew nothing about the nailer I wanted to buy or what brand of nails work best. There were no Milwaukee nails for sale. I have never seen such horrible customer service and the people answering the phone are not even tool people. Its a joke.
Unsatisfied B.
The new “brushless range “ garbage.. the electronic brush system is a major fault riddled nightmare. Three tools - power saw, impact driver x2 12V range all with brush issues.. found out thousands with dame problems within 3 -6months.. send to warranty and they take a week or so to reply.. tools out of action is a waste of time money and patience. Choose another brand.
Raymond M.
Bad custumer setvice, Email them twice never got a answer back.
Response from Milwaukee ToolMar 26, 2020
Raymond, could you send us an email at [email protected], so we can assist?
J M.
Sent in my gridiron jacket for repairs in early February and today mar23 still waiting to get my jacket back for zipper repairs have not heard any reply for 4 weeks
Response from Milwaukee ToolMar 26, 2020
J, Thank you for your review. Please contact us at [email protected] so we may discuss your concerns with this product further. Thank you. -Mackenzie
Shaun
I have a Milwaukee M18 CBLPP2A-402C BL Twin Pack, bought in December 2018 - supposedly having a 3-year warranty. One of the cordless hand-tools (M18-CBLPD) has a masonry drill bit stuck tight in the chuck. According to our local Screwfix, this is a common fault with this type of chuck (which has since been updated). Milwaukee UK have advised that the chuck only had a 3-month warranty - I must have missed that in the small print. One of the batteries has also died. I will not be buying Milwaukee again.
j M.
Bought a milwauke m18 gun for £450 After a month batteries stopped charging. Milwauke refused to replace.. so had to buy 2 more.. after 4 months the gun itself stopped working.. sent it to milwauke .. sent it back saying warranty does not cover it.. opened the box .. my gun is in several pieces.. they didn't even put it back together.. decided to throw it in the bin and gone back to SNAP ON.. SNAP ON ALL THE WAY DO NOT BUY MILWAUKE GUNS ARE GOOD WHEN THEY ARE WORKING... BUT ONLY LAST FEW MONTHS AND MILWAUKE WARRANTY IS USLESS.
chris
14 business days and still no repair on a drill that was used less than 10 minutes. Took full day for customer service to return a call. Was blocked on Twitter because they didn't like me complaining about their slow response and lack of concern. Still no resolution.
Response from Milwaukee ToolMar 2, 2020
Chris, thank you for taking the time to leave a review and we are sorry to hear about this experience. Please feel free to contact us directly at [email protected], so we can get this matter resolved as soon as possible for you. Thank You-Kelly
