Mile RelocationReviews of milerelocation.com

Beware! Mile Relocation was a lie and a scam from the start and I fell for it. They tried to overcharge with $7600 and then when I said no they got a different 'sales-pitch' guy to lower it to $5300. I agreed and paid my deposit and we set the moving date. I even gave them 2 days to choose from, a Saturday or Sunday. A couple days before the move they called to go over what I have (I'd already told them everything I had the first time). Lo and behold they wanted to charge me $13,000! Then they lowered it to $10,000 and I still said no way! They lowered it to $7100 and here we were at the 11th hour and I was stuck. Notice they almost got the original amount they wanted to charge me. Interesting. They said they would be there Sunday between 9am-noon and would call an hour before they got there. That window came and went and I hadn't heard anything from them so I called. They said the truck broke down but it was being worked on right now and they would be there Monday. Luckily I did have Monday to get out but I also had a 3 day trip to my new house across the country and I had made accommodation reservations for each night of the trip already and was supposed to be several hours down the road by Monday night. I told them I absolutely HAD to be out Monday, there is no wiggle room because the new owners were moving in Tuesday. They promised to be there Monday. I called Monday morning to make sure they were on track. The truck was still broke down but they promised to be there by 2pm at the latest and they would call an hour before. I called them at 1:15pm and they called me back 45 minutes later. It was still broke down and they had no idea when it would be fixed. I told them a mechanic would be able to give them an estimate and that I was done. I can't wait to be lied to any more. So I had to drive an hour and a half to go get the nearest available rental truck to drive it the 1600 miles myself. Thankfully friends came to help and we were out of the house by 9:30pm Monday. Obviously I had to change my accommodations and told Mile Relocation to reimburse me the ones that I couldn't get my money back from and they refused. They did return my deposit money at least. But notice they never once called me to let me know of the truck problems or delay. They never once tried to help me find a solution to 'their' problem. When I talked to them they were more interested in making excuses and talking over me than problem solving. They kept saying they couldn't have known the truck would break down. Hello? You're a moving company. Trucks break down. But the people who hired you have deadlines. You should have contingencies. Or you should make sure the customer meets their deadline even if it means admitting you can't be the ones to do it. Instead Mile Relocation kept stringing me along with empty promises of actually showing up and never did. They should have been straight with me on Sunday that the truck was a no-go. Did they really find someone to work on it Sunday? Or did they wait until Monday? There were 3 rental trucks available in my area on Sunday but I believed them and waited for them to show up Monday. I should have gone with my gut to cut them loose Sunday and get the rental. I'm completely floored by their lack of customer support. They did not show one ounce of concern that they were causing this huge problem. And they had zero interest in trying to solve it. 8/31/25 Update: I'm fascinated by Mile Relocation's response to this review. They said I had more items during "quality assurance" even though I'd gotten rid of a lot. Ok fine. But there is something seriously wrong with their estimation procedures if they are that far off at the end. Yes their truck broke down in Montana, a rural state, but they were in Missoula which is not remote. They said "We remained in contact throughout." No, I remained in contact. They never once initiated contact with me about the truck breaking down or the delay, I had to call them to get answers. They said "we proposed alternatives" - no they did not. They never once offered any alternative except for me to wait until the truck got fixed. They did refund my deposit right away because I demanded it. They said "we offered extra compensation for the inconvenience caused, but unfortunately this solution did not meet your expectations." Lie! I asked them to compensate me for the money I was out for nonrefundable accommodations I had to change because of it but they refused! After leaving their response to my review, they called me. They offered me $300 as a solution. BUT the condition was only if I deleted this review. I said no, I would edit to say they did that but wouldn't delete it. They wouldn't compensate me then. Sounds like bribery. I would've had to sign a form (they already have for this) to say I was getting money and in return I'd delete it. I wonder how many other people they got to delete reviews.

We hired Mile Relocation (spoke with GM Derek Stephens) to move a small load from NJ to RI for my daughter’s first apartment. I made it crystal clear: we needed delivery on Saturday, Aug 9, and we’d be driving 5 hours to meet the truck. All week, multiple employees (Zeyan, Sophia, Phillip) described it as “possible” or “doable”, but said it would not be guaranteed...however, never once saying it was scheduled for Sunday instead. Pickup was rescheduled, I rearranged business meetings to be available on Tues Aug 5 and then Wed Aug 6th, and I was told being flexible would help ensure Aug 9 delivery. No one mentioned a different delivery date, no “heads up” from dispatch, nothing. On the morning of Aug 9, after hours of unanswered calls and full voicemails, I finally reached Diana at East West Relocation (the subcontractor) who was rude, yelled at me, and claimed they had 10 days to deliver — definitely not in my contract. Out of concern about Diana's comments, I continued to call Mile Relocation until I got Zeyan, who then claimed they told me that 6 days was possible (never!). After I was fuming upset and he escalated it to his supervisor, he called me back and said it would be Sunday.... "confirmed" Derek then said he knew all along it was Sunday, but no one told me! Sunday’s “confirmed” 12–3pm delivery arrived at 7:30pm. The drivers from East West were great — polite, professional, and not to blame. I do blame Mile Relocation and the outsourced company East West Relocation for missing important logistical and communication steps and just having a terrible sense of how to use a calendar and a clock. We wasted $1,000 on an unnecessary hotel night, lost a full day of work, and still had to show up the next day. This move caused unnecessary cost, stress, and chaos — we should have just kept the original truck and done it ourselves.

To be fair the two movers who picked up our belongings were professional, respectful, and efficient. All other interactions with this company have been horrific. Move out price exceeded estimate by 16%. Customer Service could not have been any less helpful. Unreturned phone calls, quoted policy and procedure rather than answering questions. Dispatch will not talk directly with the consumer making it impossible to plan even 24 hours in advance. We ended up in a hotel for an extra week and even had to add a round-trip air travel to accommodate their schedule

There was a lot of miscommunication and misleading information. I was told that I would be charged per cubic foot. Instead the movers filled the truck by using oversized boxes that they did not fill to capacity. I have large shelving units that I was told would be disassembled, they were not (because of this I paid more for transportation than they cost brand new). They did not fill the truck floor-to-ceiling. They also packed and moved items/areas I told them not to. All of these things combined meant that not all of my items made it to my new house and I still charged for full truck capacity. The brokered company was Coast to Coast Moving.

After speaking to the sales person, my wife signed a $2,500 quote to move our stuff from our Colorado 2 bedroom apartment to Minnesota, which included the movers breaking our furniture down and setting it back up at our final destination, plus packing kitchen boxes and TVs. We got passed off to a quality assurance staff member (QA), which set the date of our move, and then said someone else would contact us about a Bill of Lading. Multiple people contacted us about this, which made it seem like a scam, we didn't know who to trust. We went back to QA, and then choose one of the people to contact, who had me measure every item, down to the inch. I was then given a new quote for around $3,800 which was confusing, because we had told the sales person about every item we wanted to move. I ended up having to break down the furniture myself, removing items on the initial quote, and packing kitchen items myself to get down to our original $2,500 quote. Ok, annoying, but whatever. I was also pressured into immediately signing this quote to ensure our move date would be secured. A couple of days before our move, we hadn't heard from anyone about a confirmation on our move date, so we called. A few calls later, they said our move date was no longer available, and that we would have to pick another date. This was a few days out from our move so we had no choice but to move out on that day. I told this to QA, and she eventually was able to get our date back somehow. We were told the movers would come anytime between 8 AM and noon. Two movers and a foreman showed up at 7:45 AM from a company called Best Moving Service. The foreman looked through our place and said our items wouldn't fit in the truck. He then gave us a new quote for around $4,800. I said that I had measured every item down to the inch for the $2,500 quote, so this made no sense for him to take a look around at the items and give me this new quote for almost double that quote. He wouldn't budge, and was extremely rude. I called Mile Relocation to try to figure this out, as they wouldn't start moving anything without me signing another contract for $4,800. Mile Relocation didn't answer immediately, but after a few calls, I got a hold of someone, who said they would call back. After 3 hours of this back and forth, we settled on the original quote; however, I was told by the foreman that they were not liable for our TVs if they broke during the move since we did not use their packaging. The sales person told us to use our own boxes for TVs, so this was frustrating to hear that they wouldn't be liable for breaking them. Once the foreman came back into our apartment, he was extremely rude and mean to my wife as he was insistent about getting his point across that the original quote was wrong. My wife couldn't handle this and broke down crying on our balcony. The foreman made me sign between 5-7 additional contracts, one of which listed the $2,500 quote as the minimum we would be charged and $3,800 or something as the maximum we would be charged. I was so frustrated at this point, because what's the point of a quote if it's just a minimum - it should be near the maximum or be the maximum you will be charged. I just needed the experience to stop, so I signed the documents. One of those documents was another Bill of Lading, which I had already signed a few days earlier with someone at Mile Relocation. He said it was for the TVs, so I signed it, but after I read through it later I realized it actually applied to all of our items. It gave the movers less liability if our items were damaged or broken, 60 cents per pound of item damaged, compared to the original Bill of Lading which would reimburse us for the entire price of the items that were damaged. After signing, they started moving our items. The foreman then said I had to pack the TVs myself since we didn't buy the packaging boxes or material from them, which was not what the Mile Relocation sales member told us. I then packed the TVs. After the movers were 75% done moving our items, the foreman said they would not take our 3 rugs and 12 of our boxes, since they were larger than expected. I measured the boxes down to the inch for the original quote... He then quoted us an additional $1,000 to move the boxes and rugs. I called QA which didn't help. While I was debating signing the quote, the foreman packed up and left. I then broke down crying with my wife. Since the movers didn't take all of our items, I had to rent a Uhaul last minute for $2,500, drive it across the country, and fly back to get my car. The movers showed up a week later with our items. Our 4 nightstands, entertainment center, dresser, and desk were all damaged by the movers. I called QA over 3 weeks ago to handle that. They said they would send me a claim document to fill out, which they still haven't sent. DO NOT hire Mile Relocation for your move; it traumatized my wife and I.

The company quoted me one price and the end price was twice as much. I was not told that they can take up to 15 days for them to deliver (past the date you need it). For a minimum of 10 days i will have no bed, or any of my essentials/clothes. For half the price I wouldve rather went with a pod company that guarantees delivery on the date needed. They picked my items up about a week and a half before the day I needed it which it only takes about 2 days to arrive at the destination. Mind you, I also shipped my car and it arrived 2 days earlier and was picked up a week after my furniture. So almost a whole month for my items to arrive from pick up date to delivery. Do not use this company