Mile RelocationReviews of milerelocation.com

Worst company ever and such a scam. I live in Louisiana and my mother passed away. I called Miles Relocation to obtain pricing to move the hutch and china buffet from Ohio to New Orleans. They took my deposit and subcontractor showed up and they called me from my mother’s house to tell me they wanted extra pay to wrap the hutch. They clearly knew from the recorded call what furniture I was moving. I was told from Tony that they would provide white glove service and wrap everything for protection. However when the movers showed up they told me that I had to pay 250.00 extra to move the hutch because it was glass and they were not communicated too correctly. Mind you I had already agree so 1600.00 move price. When I tried to tell the movers that I had clearly defined what was moving they told me it was not their problem and I needed to either pay the additional monies or they would cancel the contract and keep my 600.00. I was in a jam because my mom’s house had to be cleared that day so they held my furniture hostage until I paid. To make matters worse Veronica in the office said oh well you signed a contract and there is a cancellation fee, I ask her to please listen to both the recorded calls and she said she did not have time to do that, horrible customer service and they could have cared less and did not even offer to make this right. After all who prices a hutch move and then charges extra because it has glass when they already had that information. They knew I was on a time crunch and did not have time to call anyone else and they took advantage of that. Veronica was rude and would not even let me speak to anyone in management. The subcontractors was rude as well no Customer service skills at all. I plan to also reach out to BBB for my complaint. I know it’s only 200.00 but it is principle for me and people should not be allowed to do business that treat their customers this way. Do not use this company!

Great and fun

I just had one of the movers hired by this company call me and accuse me of lying! The unmitigated gall! I have no reason to lie about missing and damaged items. What he failed to realize is they had my property overnight and I am missing items and damaged items. I submitted photos of some of the damaged items that I hope can be salvaged. DO NOT Use this company because it is devoid of integrity.

Do not use this company. Extremely dishonest. First thing they sell you a bill of goods they cannot deliver on. Even after speaking to 2 of their reps, they flat out lied about their services and what was on in terms of packing requirements. They say a 2 week delivery time unless you pay a 1000 dollar expedited fee for delivery within 3-4 days. After an extensive 2 hour plus call with their "QA" rep over all items in the house and storage unit, along with pictures and video, they still significantly underestimated the space needed in the truck for the move. We were initially quoted 10k for the move, and when the moving team finally showed up, several hours late, the price jumped up 2k. They brought too small a truck and ended up discarding a few thousand dollars worth of our possessions when we left. Which we only found out about when our realtor sent us pictures for the junk hauler. They also did not have the space for our storage unit and refused to correct that error and wanted to charge an extra 2k to pick that up as well. After many phone calls with Victoria, they refused to acknowledge their deception and mistakes. So we still have to find another mover for our storage unit. Thru did refund us 1k because the delivery drivers were well over 24 hours late from our promised delivery window. And on the complaint I filed with the better business bureau they flat out lied about the conversations I had with the delivery driver. When our possessions friendly arrived they were haphazardly packed, which was another lie their sales person told us. Thankfully there was minimal damage. There was morning positive about the experience with them. Hopefully the complaints I filled with the FTC and state attorney general put this garage company out of business. And as you can see in their response the dishonesty continues. The driver called me and said he wasn't going to make it that day. Said he'd be there at 5 the next day as he was still a state away. Didn't end up showing up until 9pm the following day. They had pictures and video of the additional items and STILL got their size estimate wrong. They're is nothing honest about this company. From Chase the salesperson, to Victoria their " customer service" Rep. They lie lie lie. And as you can see they gaslight, and manipulate words to try to cover their failings. DO NOT trust this company. They will br hearing from the Carolina State attorney. The Florida State attorney and hopefully be getting shut down P.s. there WERE NOT more items than discussed. Your QA person failed to get the counts correct. He was told 40 boxes, but the estimate only had 30. If you had any integrity you would have sent audio to me so I could point out every single thing your person neglected to put on there. What you keep failing to acknowledge is the shelves that we were told by both Chase and the QA person that were on to be wrapped in plastic and all the items could stay on them. It was the additional 300cu ft of space that you LIED about.

I didn’t have much time to plan. Boxes weren’t labeled, furniture wasn’t disassembled and everything felt pretty chaotic. But the Mile Relocation crew handled it all with calm. They helped label items, stayed composed, and managed to load everything safely. Truly a reliable company!

Don’t use this company they will over charge you! Way over priced and then add on more when they pick up your items and then want more money when they deliver your items.

I would give no stars if that was an option I was quoted one price at pick up as they tried to charge more and I'm still going through this with him they've not delivered yet and I've been informed that I'm going to be charged more when they deliver I would have never used this company if I had read the reviews beforehand do not recommend them and would never use them again

If over promise and under deliver was a company this company would have a billboard. I have never encountered such poor costumer service in my entire life. The amount of misinformation or no information I received from this company was beyond belief. As a mother my child was relocating from Kansas to New York City, Chase Farrell, (the definition of a sleazy salesman) told him this was an easy move and he would have his things within 3-7 business days but as soon as the contract was signed we then heard up to 14 business days. So of course this a classic bait and switch. So my only child was left in NYC in an apartment with absolutely nothing except a backpack of clothes and his laptop FOR 4 WEEKS!!!!! This is completely unacceptable, he was unable to work because his form of income was on the truck I ended up having to foot the bill for 3 weeks. After I played detective and called everyone that was involved I found out his stuff was just sitting in warehouse in Kansas City. Not only that, I ended up flying him to Kansas City to get his instruments so he could have some type of income and sanity. These people Victoria, Ian, and Sophia could care less because they don’t have children. What they put my son through was absolute hell and I’m a strong believer in KARMA so I cannot wait until this comes back on them 10 fold and when it does I want them to remember this review because every time I called they just said they don’t have any updates!! That was it, no remorse, no trying to get his things there faster, no trying to help, absolutely nothing. So if you are thinking of using this company I would say HELL NO and run the other way and just pay more for a better company. I really hope they go out of business because to treat costumers the way they did my son and I is absolutely unforgiveable. They absolutely do not deserve one penny!!!