Melissa
Terrible (Non-Existent) Customer Service
I agree with all the other reviewers about Milani Cosmetics' TERRIBLE customer service. I don't have a problem with their products. I ordered online (on a Tuesday) and received an order confirmation email saying they would send another email once the order shipped. Per their written shipping policy on their website which states "All orders take 2-3 days to process", expected a shipping confirmation email before the end of the week (that gives them Tuesday, Wednesday, Thursday AND Friday -- four days). Nothing. Emailed them the following Monday and said it should have been shipped by now. It's not. Cancel my order. No response. Emailed them AGAIN on Tuesday (now EIGHT DAYS since I placed my order) saying I emailed them yesterday to cancel my order, please immediately cancel order. No response again. Suddenly I get an email from FedEx saying my shipment is on the way. So instead of LISTENING TO and RESPONDING TO the customer, they suddenly get to work and process my order. I never did receive ANY response from Milani's customer service, nor did I receive a shipment confirmation email -- only proof that their practices are shady and deceptive. What companies don't seem to understand is that LOUSY CUSTOMER SERVICE means LOSS OF BUSINESS and LOSS OF REPEAT CUSTOMERS. It should be a pretty basic understanding of business practices. I won't ever order from Milani Cosmetics again.