MilaniReviews of milanicosmetics.com

I just purchased a Keep It Full Maxxx Balmshell Lip Plumping Balm at a CVS. IT BURNED MY LIPS! It STUNG and felt like a chemical burn! I had to immediately wipe it off. Total waste of money!! Also, the light pink frost is SO not light pink as on their website. I have always had a problem with Milani's colors on line and the actual color you receive.

Does not accept any returns except concealer. Received today unopened and they do not accept. Will never do business with this company again. I will say that I needed to read the returns better. Live and Learn for sure. However, a company that does not take individual cases is something to discourage. Poor customer service and business ethics.

Every other review seems to just be about delivery but I bought a Milani eyebrow pomade from boots and the quality is absolutely appalling

This review is strictly for their customer support. Bought 3 diff't shades of the concealer to try to find my shade, 2 didn't match, contacted customer support about a refund and it took 2 weeks to get a response. It shouldn't be so difficult to find a match, they should offer swatches. After they responded saying I would get a refund, still haven't received it almost 3 weeks later. To get assistance, you have to continue emailing them, and nothing is EVER resolved. Horrible and ineffective customer support, please don't bother. If you buy, find a local store.

Sadly this has to be a one star. Ordered from the website, but it never showed up. Paid £5 for delivery as well. Contacted customer service, they initially responded but have now gone silent. Lost about £22, glad it wasn't more. So be cautious using their website as it won't turn up and customer service won't respond to you.

NEVER ORDER ONLINE AND DO NOT EXPECT ANY CUSTOMER CARE FROM Carol Akinyi or Sophy Arunda. When I tell you they got me with a 20% off deal, I applied it to my order waited a week for it, they sent the wrong shade of one of the products. It took a week for their customer care team, Carol Akinyi to respond and when she did she asked for info using internal jargon. I don’t work there, aside from my order information, the correct shade listed on the order sheet sent, also showing on your website what else could you need from me, in much kinder words I asked these questions and sent my reply Jan 18. Imagine my surprise when on Feb 15th, Sophy Arunda responds to that email stating “We having heard from you in a while, let us know if you have any questions”. I immediately replied “ARE YOU KIDDING??, I RESPONDED JAN 18th. Please see the email thread”. Today they have sent a survey. Take my money no matter what I actually wanted.

I bought Conceal + Perfect Blur Out Smoothing Primer × 1 on the 20th of January as a gift. As for the processing order, they say it takes 2/3 days to prepare and dispatch, which can take around a week. Fair enough. What is not okay from this company is to send you a completely useless link as every time I click it, it keeps saying the order is not valid or does not exist. Not only do they take your money, but they also keep customers in the dark. The customer buys for a pretty bad business, so keeping them informed is not that hard. I emailed them regarding this issue on the 6th of February, and they replied on the 11th with a new tracking number, and it worked this time. I received the item on the 15th of February; despite being in the UK and sending it from Los Angeles, it does not seem to take too long to reach the buyer. The business keeps the money, and they take their sweet time to send it, that is the only issue with them. I do not care if it takes 1, 2 or 6 weeks; keep your customer aware of any delays. Work on your customer service skills.

I paid for an order on 1/14/25 and have never received the order. I received a tracking number but, USPS stated that they were still waiting for the package. I don’t even believe Milani sent my order out to be delivered to me. It has been over a month and I have not received my order. I have contacted Milani’s customer service and no response.