MilaniReviews of milanicosmetics.com

Milani can compete with any high end make up line in the business. They just aren't over priced and that's what keeps me loyal. However, they repeatedly discontinue products without letting us know. Although your brand is 5 star, please hire some better marketing people and figure out how to keep customers when you're constantly changing.

I just purchased a Keep It Full Maxxx Balmshell Lip Plumping Balm at a CVS. IT BURNED MY LIPS! It STUNG and felt like a chemical burn! I had to immediately wipe it off. Total waste of money!! Also, the light pink frost is SO not light pink as on their website. I have always had a problem with Milani's colors on line and the actual color you receive.

I agree with all the other reviewers about Milani Cosmetics' TERRIBLE customer service. I don't have a problem with their products. I ordered online (on a Tuesday) and received an order confirmation email saying they would send another email once the order shipped. Per their written shipping policy on their website which states "All orders take 2-3 days to process", expected a shipping confirmation email before the end of the week (that gives them Tuesday, Wednesday, Thursday AND Friday -- four days). Nothing. Emailed them the following Monday and said it should have been shipped by now. It's not. Cancel my order. No response. Emailed them AGAIN on Tuesday (now EIGHT DAYS since I placed my order) saying I emailed them yesterday to cancel my order, please immediately cancel order. No response again. Suddenly I get an email from FedEx saying my shipment is on the way. So instead of LISTENING TO and RESPONDING TO the customer, they suddenly get to work and process my order. I never did receive ANY response from Milani's customer service, nor did I receive a shipment confirmation email -- only proof that their practices are shady and deceptive. What companies don't seem to understand is that LOUSY CUSTOMER SERVICE means LOSS OF BUSINESS and LOSS OF REPEAT CUSTOMERS. It should be a pretty basic understanding of business practices. I won't ever order from Milani Cosmetics again.

Does not accept any returns except concealer. Received today unopened and they do not accept. Will never do business with this company again. I will say that I needed to read the returns better. Live and Learn for sure. However, a company that does not take individual cases is something to discourage. Poor customer service and business ethics.

Every other review seems to just be about delivery but I bought a Milani eyebrow pomade from boots and the quality is absolutely appalling

This review is strictly for their customer support. Bought 3 diff't shades of the concealer to try to find my shade, 2 didn't match, contacted customer support about a refund and it took 2 weeks to get a response. It shouldn't be so difficult to find a match, they should offer swatches. After they responded saying I would get a refund, still haven't received it almost 3 weeks later. To get assistance, you have to continue emailing them, and nothing is EVER resolved. Horrible and ineffective customer support, please don't bother. If you buy, find a local store.

Sadly this has to be a one star. Ordered from the website, but it never showed up. Paid £5 for delivery as well. Contacted customer service, they initially responded but have now gone silent. Lost about £22, glad it wasn't more. So be cautious using their website as it won't turn up and customer service won't respond to you.

NEVER ORDER ONLINE AND DO NOT EXPECT ANY CUSTOMER CARE FROM Carol Akinyi or Sophy Arunda. When I tell you they got me with a 20% off deal, I applied it to my order waited a week for it, they sent the wrong shade of one of the products. It took a week for their customer care team, Carol Akinyi to respond and when she did she asked for info using internal jargon. I don’t work there, aside from my order information, the correct shade listed on the order sheet sent, also showing on your website what else could you need from me, in much kinder words I asked these questions and sent my reply Jan 18. Imagine my surprise when on Feb 15th, Sophy Arunda responds to that email stating “We having heard from you in a while, let us know if you have any questions”. I immediately replied “ARE YOU KIDDING??, I RESPONDED JAN 18th. Please see the email thread”. Today they have sent a survey. Take my money no matter what I actually wanted.