MilaniReviews of milanicosmetics.com

Milani has gone down hill. Great eyeliner but customer service is terrible and won't help me after several attempts to get my order. Placed order Jan 14. Never got package. Tracking only says 'pre-shipment" . They then said they'd send a replacement. I asked for the tracking number for the replacement order and it's been over a week and no one is answering me now. I've sent 3 more messages and no response. My next move is to contact my credit card. I'm waiting one more day.

Ordered and no dispatch for over 2 weeks, emailed customer service multiple times with no response. Just keep getting automated emails with promise of a response and it's been days and days now.

Definitely a scam, do not give this company any money. Stay away.

Worst company ever!!!! This must be a joke or something. I placed my order on the 2nd of December now it’s the 19th and I haven’t received any updates ???????!!!!!!! I wrote an email to the customer service team 4 days ago and still no reply. I want a full refund I am highly disappointed and disgusted by how you take peoples money and just disappear.

Ordered on 8th August, apparently dispatched on 16th August but the tracking link was broken. Had to message a few times to even get a response. Eventually got me a “new” tracking link on 10th September which never even received any updates. Weeks and weeks of chasing after this as there were no updates, I got Klarna involved and they finally get back to me stating the order was “lost in transit” offering a refund on 30th October. Got my refund through on 2nd November and to my surprise, they had the audacity to not refund me the shipping cost. Again had to chase for this as I am not expected to pay shipping for an order that was clearly never sent out to me. No replies until I got Klarna involved again, but finally refunded me the shipping cost the day after. Three months, no tracking updates, clearly no parcel ever sent out, and poor responses. Terrible customer service. Shame because the cosmetics are good. Won’t be ordering again.

Milani participated in the victim blaming of woman who was abused and raped, making memes about that to promote their terrible makeup. I tell all my friends to avoid this evil brand.