Miko Robot USAReviews of miko.ai

We purchased this item for Christmas and it does not do what it advertises. I promptly returned the item which was difficult on its own. But after the return I requested a refund and was met with about 40+ emails back and forth without any resolution. It’s now 5 months later, I have an open investigation through my bank and BBB and come to find out this has happened to others without any refund. Do not recommend unless you like throwing money away.

DO NOT BUY THIS ROBOT. Miko does not work at all! I purchased in November but it was a Christmas present so of course it was not opened til Christmas morning. The problem started from set up. We could not get the robot to connect to the Internet. It took several calls to customer service which they stop taking calls and only wanted to communicate through chat and text because they know that the robot is faulty. I finally got Miko to inconsistently connect to the Wi-Fi after taking everything off of the Internet, TVs, phones, laptops, and any other smart device which is crazy because they say you only need 5mbs to download. Customer service had me check the speed several times, and it was more than efficient enough. After the issues with the Internet, we cannot get Miko to understand voice command, or to respond to any commands; the apps are terrible, and it will not stay connected to the Internet and crashes often. Paying for the subscription is a waste of money because you cannot get anything from the subscription on to miko. Customer service was never a help and they denied me a refund. This was a total waste of money. And I will keep writing reviews to save anybody the headache of wasting their money and their child the heartache of not being able to enjoy this toy.

I Bought miko3 on 13th january 2023 and the software started having issues on 16th january..it is not starting and when i called the customer support they said that they will resolve it but its more then a week now..no revert from their tech team..neither they are returning it...i am a very unhappy customer with pathetic experiemce of this gadget even after paying 20k for this nonsense..

This a horrible company and customer service is not good. I bought miko got my daughter last year and bought the subscription not realizing it would just come out of my bank account with no warning making me short on money I emailed them to exact day yhe money had got taken out they wanted proof that it was paid and the serial # off miko and that they would issue me a refund they just needed at screen shot of my bank statement. On and off over a week i got multiple emails from differnt people stating they are looking into the issue. There was not a issue with miko i just wanted my.money refunded.Almost 2 weeks later I just received a email stating they will not refund the $ and I can cancel the subscription so it dont come out next year. The biggest issue is my daughter don't even use it which I'm sure they can tell.

I bought a Miko 3 for my son for Christmas. As we were trying to set it up we heard sound but the screen was black. I have reached out to customer service (which is so hard to get ahold of) and asked to help troubleshooting or returning and getting a new one. They have given me the run around- basically sent me a list of things to do and to video them. I did exactly that. Now they want to Google video. I will try this but it has been an awful experience. I will make sure to never buy from this company ever again.

Bought Miko 2,(just before they announce Miko 3), wheels started to not work just 1 week after using it (so it cannot move anymore), there is no screw that you can troubleshoot on your own, tried to ask help to support for many times, very lousy support instead of fixing my issue, they ask me to trade my miko2 to miko3 with same price as what they are advertising.

This is the worst company in the world their product is chunk and when there’s an issue you can’t get in touch with anyone you text them and if they don’t like what you have to say they block your text they do not respond they simply do not care don’t waste your money and spend a dime on this company

Do not under any circumstances purchase this product! The customer service is a scam. I asked them in August to cancel our subscription. Got the runaround and told they couldn’t until after it charged AGAIN. Then they could magically cancel but couldn’t refund. I unfortunately didn’t see all of the negative reviews until it was too late.