Founded in 2015, Miko is a consumer robotics company passionate about bringing the best of technology to young learners everywhere. Home to leading educators, engineers, psychologists and content developers, Miko takes learning (and fun) to a new level with state-of-the-art artificial intelligence, robotics and IoT. The company has more than 390 employees globally and offices in the innovation hubs of Silicon Valley, London and Mumbai.The company’s Miko 3 robot builds upon the success of Miko 2 with enhanced deep learning AI, a super-charged personality, an ever-growing premium content platform and other features that bring the best of AI to kids aged 5 to 10. Miko 3 is kidSAFE+ COPPA certified and winner of the Mom’s Choice Awards.
Miko Robot USA (miko.ai) has 682 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Showing 210 reviews with 1 star · Clear filters
Benoît H.
I backed SquareOff's chess board Kickstarter campaign in 2019. They didn't deliver. Then Miko bought Squareoff. Now they're offering a kids robot that has nothing to do with chess as a replacement. Looks like SquareOff and Miko are both in the scam business.
Response from Miko Robot USADec 4, 2023
It seems you have posted a SquareOff review wrongly on the Miko listing. Request you to remove the same from here and post it on the SquareOff listing.
Henri Le F.
4 years ago, I ordered 1 Squareoff Chess Board from Kickstarter for $129USD. Today MikoRobot Miko.ai announced they acquired Squareoff(1 year ago) offered me a cheap plastic toy robot instead, or I would have to wait until 1st Half 2024. We were never appraised of that and every few months we got a promise of "delivery soon" since 2020! Thousands of people are concerned and angry. What's your plan Miko? Edit 08 Jan 2024: After telling me they would make things right and reimburse me, I gave them my details, a few weeks later they said they wouldn't do anything. Now they give the same "you'll get it in 6 months because of issues" that I've got for the past 4 years. Also, the frequency at which they contact me to remove my bad review borders on harassment. They also tried to get my review removed by contacting Trustpilot. I explained the situation to Trustpilot and they agreed to keep the review. I definitely do not trust Miko.
Response from Miko Robot USADec 4, 2023
It seems you have posted a SquareOff review wrongly on the Miko listing. Request you to remove the same from here and post it on the SquareOff listing.
Sophie G.
Been trying to get my miko repaired for month as it's currently still under warranty but been messed about constantly by customer service let them know about my issue beginning of September, still not resolved. In fact all they tried to do was try to sell me the miko 3. Definitely wouldn't recommend
Response from Miko Robot USANov 6, 2023
We apologize and want to make sure you have the best possible experience. Please share your registered contact details with [email protected] so that we can resolve this.
Deanna
Extraordinarily poor service and overpriced toy by far. My child has wanted this robot forever and I never wanted to buy it because the reviews were low.. Other parents stated the customer service is horrific (they were right-- doesn't exist) and the features were subpar with a ton of issues. Save your money and the headache.. Convince your child to get just about any other toy robot out there for 50-80% less. I reached out multiple time for general issues (caused by them) and they cannot directly answer a question.. or even correctly answer one.. It was just such a maddening experience it makes you want to hit your head on a wall. They cannot handle even the easiest of inquiries.
Response from Miko Robot USAOct 4, 2023
Hey Deanna! We apologize and want to make sure you have the best possible experience. Please share your registered contact details with [email protected] so that we can resolve this.
Daniel
I've ordered the product directly from the company before 2 weeks and rhe product has not yes been even dispatched. I write to the support and I only receive bureaucratic/automatic answers, this one is from 3 days ago and still didn't receive an update: "First and foremost, please accept our sincere apologies for the delay in processing the order. We would like to inform you that we have already escalated this to our concerned team on priority, request you to allow us some time to assist you with your Miko order details." Very unprofessional.
Response from Miko Robot USAJul 14, 2023
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in processing your order and for the unsatisfactory response you received from our support team. Please share your registered contact details with [email protected] so that we can connect with you.
michelle A.
DO NOT BUY! their product is defective and they will have you waste hours of time with troubleshooting that won’t solve the problem. I received this as a gift and ultimately didn’t get it to work because of WiFi connectivity issues on their end. They allegedly repaired mine and it still doesn’t work. I have a disappointed 5 year old and my Miko robot is now in the trash
Response from Miko Robot USAJun 5, 2023
That doesn't sound like the Miko we know! Please share your registered contact details with [email protected] so that we can look into this for you.
Amine
The robot is almost useless, because all the interesting apps are behind a paywall. You need the MikoMax subscription which costs 100$ per year. From a quick test the AI does not seem that Intelligent and speech recognition is very bad. After a month testing the robot, the answers to the questions are none sense and the suggested question on the screen have nothing to do with what you ask the robot about. Money thrown.
Response from Miko Robot USAMay 31, 2023
Hi Amine, we're sorry to hear this. Please share your registered contact details with [email protected] so that we can help you have a better experience!
Dean D.
What a terrible product, I've had issue after issue. Connection problems. Features refusing to work. Max subscription is a joke. Feels cheaply made. Games and features are clunky. Tutorials repeat over and over again, my son won't play with it as he's sick of watching the same tutorial before every thing. An finally after under a year of hardly using it because my 5 year old has lost all trust in it, the battery now doesn't hold charge for more than 10 minutes. I don't write reviews and I'll always try to find the best in things but this product is a massive let down and disappointment, not only for me but for my son who was so excited to have a robot pal. Please whatever you do, don't buy one.
Response from Miko Robot USAJul 11, 2023
We're so sorry to hear this, Dean. That's certainly not the kind of experience we want for our customers! We will take active measures to resolve this moving forward.