Miko Robot USAReviews of miko.ai

Still waiting for my Square Off Chess board. It was supposed to arrive several YEARS ago, yet has been postponed ever since. When they finally started shipping late summer 2024 they did not ship to me. When I asked why, they charged me additional shipping costs of more than 20 E, although I had already paid years before (the payment back then included shipping). I tried to make my point to the customer service but I only received auto generated responses to the effect I would either pay for shipping or I would not receive the chess board. So I just paid to be done with it, but they still haven't shipped the board. This is gonna be the 3rd Christmas for my son waiting for the chessboard and being disappointed... I feel totally helpless. 🤷🏼‍♂️

This is based off almost 2 weeks with this product. I can see MIKO3 being a great toy for children if these issues were fixed. when I received a phone call from the company, I explained to the person that the battery life is terrible. On a full charge, MIKO3 does not last the stated 7 to 8 hours & once it reaches 20% it shuts off because it needs to charge all over again. The charge time takes a very long time as well even though it’s a usb-c. Which can be very frustrating for the adult & child. When my child asks MIKO certain questions, MIKO doesn’t know the answer. Siri or Alexa would know & this is why I’m on the fence about returning it. Lastly, after I told the person on the phone my issues from the call survey, she didn’t explain anything & told me if I left a positive review I would get 3 months of max for free. That’s pretty shady to give an incentive for a positive review only & not an honest one.

What a horible experience with Miko 3. I needed two items in november yet no tracking link was provided. After chasing them, they still not give any tracking it is unacceptable. Miko.ai is a scam. Avoid Miko.ai at all costs.

What a disgraceful experience with Miko 3. I needed the item by December 17th and was initially told it shipped on December 2nd, yet no tracking link was provided. After chasing them, they admitted it would ship on the 9th and might arrive by the 20th—well after my deadline. When I finally requested a refund, they stalled, claiming they needed to “check with logistics.” Hours later, they falsely claimed it had shipped, only for me to discover days later that it hadn’t even been sent. This experience has been utterly unacceptable—filled with lies, false promises, and zero accountability. They’ve ruined my son’s Christmas and left me out of pocket. Avoid Miko 3 at all costs.

The product is not as described. No usb it was battery operated. Terrible don’t waste your money. Highly disappointed! Not as advertised. There was no usb cord, user manual. It wasn’t in a box. It was wrapped in plastic wrap. Waste of money! I wish I had read the reviews. Your answer to my review is cookie cutter!

I got my kids a Miko robot for Christmas last year. In the past year this piece of junk has worked maybe 3 days. For the past several months it's been stuck on an update me screen that doesn't do anything. Their tech support keep asking me for alternate numbers to call because none of their calls are going through. I had tech issue earlier on their year and after multiple attempts they fixed it 2 months later. Upon fixing they offered me 3 months of free Miko max in exchange for a 5 star review here. I didn't trust them and wasn't willing to give a 5 star review for a crap product

To whom it may concern, (maybe nowadays to GPT4 or another software who easily simulates humans) on the 2nd of July in 2024 (almost 4 months ago!!), I expressed my disappointment, that the package with my customized SWAP lacked the necessary documents for Austrian customs Nobody at SWAP(?), Miko(?) was reachable per email for customs - so that the package was returned back to you after waiting over 2 years for it. On the 4th of September in 2024 (2 months later, after 15(!) meaningless postponing messages) I was finally assured, that "we have received the returned product and will proceed with the reshipping of your order. At present, we are experiencing a technical issue, and we will provide the next update by September 15th. ". Sounds great - but there could have been no technical issue whatsoever, because THIS SWAP WAS NOT BROKEN, NOT EVEN USED A SINGLE TIME, SO THE RETURNED PRODUCT DOESN'T NEED REPAIR OR EXCHANGE! Just ONE working person in the shipping department of the company, that pays this nameless call center, has to add a valid commercial invoice for customs and tax payments in EC Countries - and to send the package again to the same address. All in all a that would need no more time than one hour. Of course not YOU personally - your task is only to push a button from time to time to send another useless template text to frustrated customers I am quite sure you don't even know what companies Miko ore Infivention are or what a SWAP is - BTW it would have been be a great chess computer with self moving pieces, if I ever had received it. Instead another 5 weeks passed and nothing changed at the status of the issue. On the contratry, on October, the 9th in 2024 you wrote "This matter will require A FEW ADDITIONAL DAYS, and we will ensure to provide you with the next update by November 15th" (WHICH IS OVER 5 WEEKS LATER AND NOT A FEW DAYS - that's proof that there is no thinking person responsible for copying and pasting this useless texts) And on the 15th of November in 2024 or a few days earlier you will copy and paste another fantasy date in the postponing message template, I think this time "after the holidays" would be fitting, so you don't need to care another two months until mid-January of 2025 - happy new year! We all know, that I never will get the package again - it is long used for another more privileged customer, or lost or stolen or whatsoever, be it personalized or not. I had my chance - after all, a few lucky European customers got their SWAP because their home country customs overlooked the wrong description or missing invoices. All these 23 (!) lying mails so far, with the same content, although pieced together by a random number generator, mixing hollow advertisement phrases in a way that no exact repetition occurs. First "we are commited", "assist you", "here for help", "don't hesitate", "feel free", "we are happy to", "rest assured", "our top priority", "supporting you", "we are pleased","have been escalated (forwarding)", "further review", "currently (actively) working", "at earliest", "prompt resolution", "highly valued", "we await feedback (update)", "evaluation", "appropriate (relevant) (internal) team", "adressing request" But then "(currently facing) (due to) (persistent) (certain) (technical) issues", "require additional time" "a setback" and so on. Or even better "(sincerest) apologies", "inconvenience", "hope for good health" "greatly appreciate", "ongoing support", "thank you for patience", "cooperation" "understanding", ... after MONTHS of waiting without explanation there is no possible cause for "understanding" anymore This funny colorful deceiving "word cake" would be a reason to laugh in despair if the underlying complete negligence of facts wouldn't be so toxic for trustful customers. Sometimes you really should read the mails you send, they may humour you in their ridiculously polished marketing language with their easy to spot wanna-be-psychological deescalating phrases. And all that to avoid either to simply resending ONE package - or else a honest answer like "Ha, you won't get it, don't pester us further, you can't ever really reach us, because we live in a state with different rules and laws". Nevertheless I won't give up. I will now try to find a different communication channel to a person who knows more about the real situation, or better is directly responsible. There is no pride working in the business of shielding law breaking companies from the rightful anger of frauded people - you should really think about a different profession It is not fair that the whole world outsources this dirty business to countries with bad living standards where people can't afford to be picky. Yours truly Christian Wallner

Sorry to say customer care support very poor My product has manufacturing defect but they are just exchanging e mails ,doing nothing regarding repair or replacement.. There is no customer care number,there is no way to talk them if you need to talk…. Very disappointed…