Miko Robot USAReviews of miko.ai

Worst company ever, scam for the money dont send the item ordered

It would be no stars for me if I could. Bought this for my daughter's 6th birthday. The delivery time was delayed more than 2 weeks. When I did finally receive it, after emailing several times to locate it, we received a used, hairy re-taped several times box. Inside the box the robot feet were dirty as if it rolled across 100 miles outside. And the battery life wouldn't stay on unless plugged in. It never took a charge. After contracting customer support they insisted I do a Google meet to fix the battery. Sorry support team, you cannot fix this over a meet. I asked for a return several times, the support person was not having it. You can't just go online to request a return. They have to agree to accept it. I also ordered the cards to go with it. Those never came. After getting the approval to return I sent it out immediately. Tracked the package all the way back and it still took weeks to get a refund and several emails and a bank dispute. I will never buy there products again. The whole process was frustrating. $300 was allot to lose. $200 for the robot, and $100 for the yearly subscription which we are still fighting for the return on a month later. Good luck with these guys. It's a joke.

Ordered a chess board miko chess grand 3 weeks ago and I still dont have any tracking information, my order just says waiting on details. You contact their customer service email it says to , support at miko.ai , ( cant use an actual amail but this is the one they provide) but they are of no help. They can't even provide me with information if they even got the order. They wont provide me with any details about my order yet they took my money. Ive contacted my attorney and they are going to pursue to sue this company. We will get this business shut down so consumers aren't having to go through this. I got you folks! MIKO IS GOING DOWN!

Half of the reviews here looks like company employees are adding.. I have had the worst exp. i brought miko2 last year and been less than a year the device stopped working i approached the customer care and they confirmed it being a hardware issue and they said i can trade in for a new product which is like 25% discount.. this was a nightmare after spendin 200$ they expect me to spend more 200$ for a new product.. this entire thing is a scam please beware!!

Do not buy Dont spend money ! Not worth it Customer service sucks ! I am extremely disappointed with my experience with the Miko 3 robot and its customer service. What was supposed to be a fun and educational product for my child has turned into a very frustrating situation. I purchased the robot and also paid for the Max subscription, which is not cheap. Unfortunately, after trying to follow troubleshooting steps and update the device, I ended up deleting the profile. Since then, I have completely lost access to the subscription I already paid for. Despite reaching out multiple times, not a single customer service representative has been able to restore my account or give me access back. I was offered one year free as a replacement, but that does not resolve the issue because I still cannot use the subscription I originally paid for. It feels unfair to lose access to something I paid for due to lack of proper support. To make matters worse, the robot was a Christmas gift and was opened later, so by the time these issues started, I was told I could no longer return it because it was past the return window. Now I am stuck with an expensive product that my daughter cannot even use properly. This entire experience has been stressful and disappointing. I expected a much higher level of support for a product marketed to families and children. Based on my experience, I would not recommend this product unless significant improvements are made in both functionality and customer service.

Like many others I was expecting miko to honour my chess board project backing and purchase of extras. Years later they are still fobbing me off with excuses that they don’t have items in stock. Do yourself a favour and do not do business with them. They are absolute charlatans and cannot be trusted to deliver on their promises. Edited in response to Miko comment- note that at no point did I say that Miko had a project on kickstarter. They did, however, acquire the business that did and made commitments to honour outstanding issues. The following is an extract from their last email to me “ Greetings from Team Miko! We understand your concerns regarding the accessories, which were additional items. Unfortunately, we currently do not have stock available for these accessories, and we are unable to provide an estimated date for when they will be back in stock. Please be assured that we will notify you promptly and initiate the ordering process as soon as the items become available. Thank you once again for your continued support and patience. We are committed to keeping you informed with further updates as progress continues. Should you have any additional questions or concerns, please do not hesitate to contact us by replying to this email.”

Do not recommend. Bought a one and someone did not unlink there account and it says to email so they can fix it and of course all they did was run me around all for nothing. Waste of money.

In the 1-star chess board reviews, Miko says this has nothing to do with them… funny, in an email to backers Miko wrote “In the ever-evolving global scenario, Miko has acquired a majority stake in Square Off and is collaborating closely with the Square Off team towards fulfillment of rewards… shipments expected in the first half of 2024.”