Mike's Mix & MasterReviews of mikesmixmaster.com

Response from Mike's Mix & MasterApr 13, 2024

I'm happy when you're happy. Thanks for working with me!

Response from Mike's Mix & MasterOct 1, 2023

I'm genuinely sorry to hear about the experience you've had, and I sincerely apologize for any inconvenience and frustration it has caused you. Customer satisfaction is my top priority, and it’s disheartening to learn that I fell short in your case. I understand the disappointment surrounding the delay. However, please note that the turnaround times mentioned on our website are only estimates. Actual delivery can vary due to factors such as workload, complexity of the project, or unforeseen circumstances, which sometimes might lead to a delay in delivery. I would also like to address the concerns you raised about the quality of the mix. The outcome of the mix and master heavily relies on the quality of the material submitted. Regrettably, the material provided was in poor condition, presenting significant challenges. Despite this, I exerted my best efforts to enhance the song, resulting in a considerable improvement, akin to night and day. Regarding the refund, I want to clarify that since the mixing part of your order was completed, I was only able to refund you for the mastering portion, which remained undone. This policy is outlined clearly on our website and is required to be accepted by all customers before placing an order, which you did at checkout. I understand this might feel unfair, but it is essential to compensate for the work and time invested in the project. I want to address your concern about the authenticity of our reviews. Our customer reviews are absolutely real and authenticated by Trustpilot. I have been in this business for over 13 years and value honesty and transparency above all. All customers, including yourself, are encouraged to share their experiences, and we do not have the capability to alter or delete reviews. Your feedback, along with all other verified reviews, are visible for everyone to see. If I provided poor service, it would be reflected in numerous negative reviews, which is not the case. The majority of our customers have had positive experiences, as evidenced by the reviews on our page. I'm genuinely disheartened that your experience did not meet your expectations and would welcome the opportunity to discuss any unresolved issues you might have and hopefully find a resolution that leaves you feeling more satisfied. Please feel free to reach out to me directly at [email protected] Once again, I apologize for the inconvenience and am willing to make amends in any way possible.

Response from Mike's Mix & MasterOct 1, 2023

I am extremely sorry to read about your experience with our service, and I sincerely apologize for the inconvenience and frustration that you have faced. It is truly distressing to know that you feel dissatisfied with our response and service, and I assure you that it is not indicative of the standards we aim to uphold. We take full responsibility for this, and we are committed to making things right for you. Firstly, I would like to assure you that we will investigate this matter promptly. Our team values transparency and integrity, and it is never our intention to leave our clients feeling neglected or dissatisfied. To begin the resolution process, please allow us to do the following: Immediate Review and Investigation: We will immediately launch an investigation into your project to understand the whereabouts of the drafts and to identify any lapses in communication. Rest assured, we are treating this with the highest priority. Refund Policy: As a gesture of goodwill and our commitment to customer satisfaction, we are willing to discuss a full or partial refund, or re-evaluate the draft with your inputs until you are satisfied with the outcome. Direct Line of Communication: To expedite the resolution process and ensure you receive immediate assistance, you can contact me personally at [email protected]. Your trust and satisfaction are paramount to us, and we are fully committed to rectifying this situation to meet your expectations. We value the opportunity to correct this and regain your confidence in our services. Once again, I deeply apologize for any distress you have experienced, and thank you for your patience and understanding as we work diligently to resolve this matter. We assure you that actions will be taken to prevent such instances in the future and look forward to the opportunity to make amends.

Response from Mike's Mix & MasterJun 16, 2023

Im happy you enjoyed the service, it was great working on your song and I wish you all the best with your release!

Response from Mike's Mix & MasterApr 27, 2023

It was a pleasure working on both tracks, Im glad you are enjoying the results. I hope to work with you again soon!

Response from Mike's Mix & MasterDec 11, 2022

It was great working with you as well, and I hope to work with you again soon!

Response from Mike's Mix & MasterNov 13, 2022

It was great working with you Shane, wishing you the best on your release!