Arvid U.
Perfect mix and master but terrible support and communication.
Mike is an amazing mixer and the end mixing is for me the best out there for the prize and I wish I could give it 5 stars. BUT This service totally lack on communication. It says 24/7 support. Its says 5 working days for the first mix and up to 5 days for revision. When I try to communicate with Mike I get zero reply. I would give him 5 stars if it could be a better calculation how long time each step would take. Some kind of indicator - 3 songs - they will be ready around this date - revision - you will get them back to this date. Now you dont know what's happen at all.
Response from Mike's Mix & MasterMay 10, 2022
Hi Arvid, I apologize for any lapse in comunication you may have experienced. Our working hours are Monday - Friday with a combination of automated and realtime support being 24/7 on those days. During weekends we are not in office, therefore there may be a delay in responses until the week begins on Mondays. The turnaround time stated on our website is only an estimation and sometimes may be extended without notice, however you can always rest assured that you will receive your Mixes and (or) Masters in a timely fashion with the professional results we are known to deliver. To view current estimated turnaround times before you order, you can visit this page -> http://www.mikesmixmaster.com/mixing Again, I apologize for any inconveinence. If ever you are unable to reach us by email, you can also Text or call our phone line at (332) 239-5715 Its always a pleasure working with you and hope to work with you again soon!



