Mike's BikesReviews of mikesbikes.com

I bought a BMC from Mike's bikes. Prior to purchase, I SCOURED the internet to find out where these bikes were made and every single lead said they were made in Switzerland. First thing I see when I pulled the bike out of the box was a "made in Taiwan" sticker. I then noticed the components were on the cheaper end... Not what I expected at all for a $1,200 bike. (List) I immediately contacted them and asked to return the bike and they said sure, as long as I paid for return shipping at a cost of $230. I was also told that the frame was a great platform to build up from... Should I really have to build up a $1,200 bike? If I wanted to build a bike from scratch I would have done so. Their website says there MAY be return shipping costs...I'd like to know what constitutes MAY because an unhappy customer definitely means there WILL be return shipping costs. I felt misled, not by Mike's bikes, (there is nothing on their website stating where these bikes are made) but because there is nothing by BMC anywhere stating they are made in Taiwan. My beef with Mike's bikes is that I had hoped they would do the right thing and say ok, we understand, we'll work with you and try to figure something out... After all, they are an authorized dealer... You think they would stand behind what they sell, But they didn't. I then said ok, how about this...I understand it's not your fault, but you still sold me a bike that I believed to be something that it wasn't..how about splitting the return shipping cost with me? No to that as well. Basically told me I'm stuck w a $1200 bike that is not what I thought I was getting unless I want to eat $230 bucks to send it back. Made me feel like once they had my money they could give a crap less about whether or not I was happy. Great customer support guys. Bravo. Not willing to work with me at all whatsoever. They did have the best price, ($960+ tax) but I would rather have paid a little more elsewhere knowing I would actually have some customer support. So look locally before you order from these guys because If it's not exactly what you want, you're gonna be stuck with it.

Long story short: Don't order from Mike's Bikes. I originally ordered a Cannondale Moterra 3 from them and the reason I used Mike's Bikes is because they appeared as if they were the only online store to have them in stock, Cannondale listed them as sold out. Well it turns out Mike's Bikes didn't have them in stock either but they were happy to take my money, this seems like an extraordinary unethical sales practice, don't sell it if you can't ship it. They kept delaying me saying that it would "Ship any week now" and after 3 months had to fess up that due to supply chain issues the earliest I might see it was October, the bikes haven't even been manufactured. They offered me a discount and upsold me into a Santa Cruz Heckler, but I had to make the decision to go almost $2k more out of pocket. I took the offer and then on arrival of my brand new bike I found that the dropper post was broken and regardless of activation the seat would sink all the way down, Mike's Bikes told me to take it in to a local bike shop and when the bike shop fixed it they also pointed out I was missing a critical part (a torque cap) that without it could damage the bike on riding it. Mike's Bikes told me I must have thrown it out, but I remember it clearly not being attached to plastic container material they ask you to check with a big sign. They said they would check to see if they could get me a replacement, but after another 10 days of no follow up I've hit my max point of frustration. I've since researched the part and ordered it myself (it took me 10 minutes and it will arrive in 3-5 days) and its been almost 6 month from the time I originally tried to just order the original Cannondale. Don't risk using these guys for your Bike order would be my advice.

Low price for a bike rack sounded good, but more than a week after placing the order (they immediately charged the payment method!) the rack has still not shipped. No way to contact customer service; apparently they are all out on rides.

Follow the advice of others and AVOID this "bike shop". Mikes Bikes reminds me of another horrible online "bike shop" Modern Performance. Happy to take your cash for an item and then ship via the SLOWEST and LEAST insured method possible. For a $1000 item no less. Then they proceed to not look into your order at all and instead give you a copy and paste answer. I would tell any cyclist to avoid purchasing anything from these guys. The "deals" aren't worth the headaches you get.

Mikes Bikes Santa Cruz Reserve Wheelset Delivery. Wheels were damaged, hub was poking out of the box.

I never write any review before. But this is I should write review to warning anyone who gonna buy E Bike from mikesbikes. Last years on May 2020 me and my wife we have a chance to bought a new bike. So I bought Specialized Turbo Levo SL carbon comp for wife. MIKESBIKES SF doesn't have it in Store. had to shipped from Contibution Center to Mikesbikes SF. We didn't have a chance to ride it much since. Also when we ride we alway track our miles with Strava. Recorded show 233 miles. On its.( we didn't ride it cause we busy at work) But last month(September 2021) I try to sale it to someone and then check mileage on Mission control App. It's showed 3,400 miles on it. I super curious because I bought two bike at the same time. 1 is Specialized from Mikesbikes 1 is Canyon Lux from Canyon. So I took its back to SF store to investigated what was happen. One of there staff told me that bike may be test ride when they service it. But hey 3,400miles with 124 recharge cycle it's freaking weird for a new bike. Anyway it's ended up they not gonna respond anything about this. Now I'm super upset. I warn you guy before buying an E Bike from them. Make sure check mileage before take it. They might have a few mileage since easy one can test ride the bike in store.(but not 3400miles like me) You get charge for brand new bike price but got a used bike from them it will effect when you try to sale the bike. I give them 1 star because 1 of staff sale very nice. And hope Mikesbikes management should see this Review and do something for me.

Bad customer service, bad attitudes, terrible pricing, take your business elsewhere

I left my bike in for a new headset. When I collected it my expensive unique rear bike lights were missing. This was a stand out bike light that was admired by many. The seat had been adjusted so they should have noticed the lights! I asked where were my lights and they showed indifference. I know my lights were on the bike when I dropped it in. This is an expensive mountain bike that I never leave unattended so I know the lights were on it when I left it in. Btw the service was €75 so expect that they would look after my property