M/I HomesReviews of mihomes.com

I submitted a claim with photos as directed online and never got a response. sent and email to confirm they received it and was told they did not. Sent the info again and was told my issue was a homeowner problem, which I do not believe is true. I asked if they could come take a look before determining this, and they said no and closed the matter.

We built a new home with M/I Homes in the Lakeshore Parkway area of Saint Michael, MN. While the process initially appeared smooth, we quickly encountered multiple issues during construction. Many of these were brushed off or met with misleading explanations, despite seeing identical models built differently elsewhere. At roughly six months in, we had about half a dozen one-year warranty issues. Several required multiple visits to fix—often because the builder sends unqualified subcontractors, leading to repeated disruptions. Repairs are only scheduled during weekday business hours, which is inconvenient for homeowners. The warranty manager frequently mishandles scheduling, with contractors arriving unannounced, missing appointments, or not showing up at all. New homes naturally come with some issues, but M/I Homes’ warranty process is disorganized, frustrating, and lacks accountability. They appear more focused on downplaying or avoiding responsibility than addressing the root cause of problems. This approach not only erodes customer trust but also damages their brand reputation. I would caution future buyers to carefully consider their warranty service experience before committing.

Working with M/I Homes customer care warranty department has been less than ideal and frustrating, it's their way or no way. Patches on a driveway in a brand new home look horrible - third patch coming this spring! they won't extend the warranty and will fix and seal coat but won't give you any say of when sealcoating can be done -I asked to wait till spring 2025 and was told no. If i have the chance to build again it will not be with M/i there defiantly and build them and move on company!