M/I HomesReviews of mihomes.com

So far, my experience has been very dissatisfying and I will do the full review, on this and other platforms soon pending the outcome of their practices.

I want to begin by stating that my experience purchasing my home through M/I Homes was exceptional. Both the sales team and the builder were helpful, professional, and accommodating throughout the purchasing and construction process. Unfortunately, I cannot say the same about my experience with the M/I Homes Warranty Department, specifically Regina, who conducted my warranty walkthrough. I purchased my home in November, and within the first year, I began noticing several concerning issues throughout the property Window Cracking and Separation: One of my earliest warranty concerns involved a crack extending from the area of an electrical outlet toward the window, where the window trim was beginning to separate from the wall. When I initially reported the issue, Regina stated that she could submit a warranty request but informed me that in doing so would void the warranty for cracks. Because I had already noticed multiple cracks throughout the home, I decided to wait until closer to my one-year warranty expiration. In September, I submitted several warranty claims, including the same crack, which had previously worsened. By this point, cracking was also visible on the exterior of the home on the opposite side of the wall. During the walkthrough, Regina attempted to classify the issue as "cosmetic damage" and suggested that it was the homeowner's responsibility. This was particularly frustrating because she had previously indicated that the original crack could be addressed through a warranty request. After I repeatedly explained my concerns about the crack extending towards the window and the separation occurring between the window trim and wall, she eventually agreed to send someone out to evaluate it, while continuing to classify it as cosmetic. However, she declined to address the corresponding exterior cracking, despite my explaining that it appeared to be connected to the same issue. Window Shutter Damage: In September, I also submitted a warranty claim regarding a warped exterior window shutter. Before the warranty walkthrough took place, that same shutter had completely detached from the home, struck my vehicle, and caused damage to both the glass and body of the vehicle. When I explained what had happened, Regina's response was simply, "That's unfortunate," before moving on to the next warranty concern. I found this response incredibly dismissive, especially considering that the shutter's condition had already been reported. Fence Deterioration and Cracked Support Posts: My biggest concern involves the backyard fence, which was one year old at the time of the warranty walkthrough. Several fence pickets had already developed substantial cracks, with some splitting completely through sections of the wood. Others were visibly warped. More concerning were the 4x4 fence support posts. One post had significant cracking extending from top to bottom, while approximately nine additional posts had multiple cracks throughout the wood. Despite my concerns about the condition and longevity of these posts, Regina did not even physically inspect the fence before dismissing the issues as "cosmetic damage." I was also left with the impression that she considered the fence's condition to be my responsibility as the homeowner. When I questioned the quality of the wood used and why materials showing this level of deterioration had been selected , her response was essentially that this was the wood that M/I Homes had always used. I would expect concerns involving substantial cracking in fence support posts to receive an actual inspection and meaningful explanation rather than immediate dismissal. Especially within the next year theirs a good chance I will have to spend time and money replacing brand new fence posts due to the substantial cracking Overall Warranty Experience: Throughout the remainder of the walkthrough, I felt as though I constantly had to justify why my concerns deserved to be evaluated or submitted for warranty consideration. Nearly everything was characterized as cosmetic damage, with limited exceptions for issued such as loose electrical outlets and doors that would not close properly. My biggest frustration was not simply that certain items might fall outside warranty coverage according to Regina. It was the overall manner in which the concerns were handled. I expected a professional assessment, clear explanations, and a willingness to thoroughly examine reported issues. Instead, I frequently felt dismissed and as though I had to convince the warranty representative to take my concerns seriously. Based on my experience with the M/I Homes Warranty Department, I would not purchase another home from M/I Homes.

Unfortunately did not do my research on MI Homes prior to purchasing. Ultimately my experience has fallen well short of expectations. Overpriced for the final build quality, attention to detail and management team deficient on business and client acumen. They don’t even actually paint your house! It’s a business like any other, they are interested in cheap materials and selling quickly and moving on. Buyer beware is my fair advice.

Having a home built in Celina Texas..... beams cut short lacking load weight accordingly, sloppy framing,...the shingles were shorted by a bundle in the master bedroom unfinished , whereby the rain leaked throughout the bedroom and living room where the drywall lays. They knew the weather was coming however did nothing, I assume it was to much to ask to at least cover with a tarp..for the unfinished roof (I have the video and photos to support) Talked to the Site Supervisor who assured us this would be fixed,...,obviously has lost credibility with me , 2 great clear warm days 21/22 April 2025 to finish off....but no,,,tremendous down pour of rain again this morning and can only surmise what the indoor pool looks like now. I will be asking (Marvin/Irving) for our earnest money back and move on from this train wreck, If M/I has any response the can contact me.

Bought a home from M/I, now 5 months later theres water damage from the ceiling. The cabinets and railing and painting are so bad and low quality. For the warranty, they will come up with any excuse not to fix or pay for something, its like dealing with an insurance company. They installed a 3 ton AC unit on my 3200 square foot house, then claimed its to be eco friendly and energy efficient and it was chosen for this house. Absolute garbage, they just dont want to replace the unit. I went a full summer with 60+ humidity in the house and had the thermostat at 82 degrees to help prevent it from running all the time. Id have to manually shut the unit off at night too. How on earth are you going to tell me that?????? When I say all this to them its just 'it was designed for this house'. Absolutely not, and the hvac techs who inspected my house for this issue will say the same. The unit has to get replaced, not just because it sucks living here with it, but to prevent mold. DO NOT BUY FROM MI HOMES. Horrible company to work with. Will never buy from or reccomend them to anyone. I had so many issues months ago from them and their warranty system.

This is the absolute lowest rating I can give. Honestly, I wish I could give them a negative score. Do NOT trust this builder. I'm having major issues with my warranty, and despite multiple emails, chats, and even a couple of open service tickets, no one has bothered to help. I’ve followed up relentlessly when I can, but it’s like no one is even paying attention. I’ve called dozens of times, and sent texts, and STILL no response. It would take just 2-3 hours of work to fix these long-pending issues, yet here I am, stuck, while they completely ignore me. Unbelievable. My suggestion, use a Renowned Inspector during all phases of build process , 4 -5 time inspection

Their build quality is ridiculous. U will have better homes build in 3rd world country then MI homes. DRAWERS ARE FALLING OFF, CAULKING NOT UPTO STANDARD ( GAPS IN THE JOINTS), UNLEVEL COUNTERTOPS, I CAN GO ON WITH THE LONG LISTS. Their warranty department will not fix anything. When you put a claim, they will tell you its with in warranty margin of error and won't fix it. It's better off not buying their house. Be aware, you have been warned not to buy their houses, AVOID, their build quality is very LOW.

Contracted to build June 28, 2020 Moved in Feb 10, 2023. 20 mths to build a 3,000 sq condo! Items still need to be corrected ie: crooked wall (not square), crack in garage ceiling, front door hinges don't have all the screws, nail pops on outside of house, master bathroom fan not working, cracked wood around built in oven, carpet seams showing, master bathroom vanity needs rework and mirrors and light fixtures not centered, some sod pieces were place "brown" side up and over water bottles They keep saying they will fix BUT why has it taken over a year and still no results???