I ordered SSD skins off Amazon to cover the mismatched drives in my computer, but the scaling of the design was wrong. Could have lived with the faulty product if it was a repeating pattern, but since it wasn't, I emailed their support with photos of the problem.
They were timely with their responses, apologetic and honestly, did everything in their power to make it right. In the end, they corrected the design and shipped the replacement free of charge. The print quality was great and the cuts fit the shape of my drives perfectly.
Response from MightySkinsSep 22, 2021
Happy to be of service, and we're glad you're enjoying your skins!
DG
Darren G.
Great skins for Xbox Series X
So I had a chance to look over the bad reviews (I was curious why there's so many) and it looks like a lot reference shipping issues. This review is specifically for the Xbox series X console skins. I bought mine on Amazon and it only took about five days to get it via UPS. The vinyl is super easy to apply, and the cutouts are perfect! I had no issues with this at all and I love the look of my series x now since it matches my controllers!
Response from MightySkinsSep 20, 2021
Glad to hear that you're enjoying your MightySkins!
SB
Sindis B.
I have to say I’m extremely happy with…
I have to say I’m extremely happy with my order! It came out so beautiful and it was so easy to apply! I’m actually working on my next design to order more! It’s great to see a company that helps with customizing your electronics to your liking. I’m a very happy customer!
Response from MightySkinsSep 15, 2021
Glad to hear that you're enjoying your MightySkins!
TA
Tammy
Beautiful!
Shopping was easy, selection was huge and the skin for my laptop is beautiful! I have purchased from other companies and the quality of this one as well as the perfect sizing superseded my past experiences. I definitely recommend mighty skins! Ps don’t go by the looks when you take it out of the package. Put it on your computer and you will realize the quality and that it’s not a sticker, it really transforms.
Response from MightySkinsSep 7, 2021
Thank you for the kind words! Glad to hear that you're enjoying your MightySkins!
HM
Hannah M.
Unprofessional and Unhelpful
I ordered a skin for my laptop and followed the tracking number. The tracking number indicated that my package was delivered, but I did not receive it. I contacted customer support asking if I could get a replacement sent since I did not receive the product I paid for. I was told that they would not send me a replacement because the tracking number indicated that my product was delivered. I then asked if I could have a refund since I paid for something that I did not receive, but I was told that they "are not able to provide a refund on an order that is marked as being delivered unless the order is returned to us."
Update:
I finally was able to get a replacement sent to me. However, when I received it, it was very poor quality. The color did not look like it did on the website, and it looked very cheaply made. I looked up the return policy on the website and it states that "If you are not pleased with your purchase, for any reason within 30 days, simply send us an Email at (email) with your order number and the reason for the return, and we will be happy to provide an RMA (Return Merchandise Authorization) Number for the return. All returns MUST arrive within 30 days of initial purchase, be in new/unused condition, and include an RMA#." It then goes on to state that the only nonrefundable items are custom items over $100 and damaged items. Since my order does not fall under the the nonrefundable item category, I asked for an RMA so I could return my order, but I was told that they were unable to give me a refund for my product because I was sent a replacement, so I would need to send both orders back to get a refund. I was told by the company that my first order was lost in transit, so it is impossible for me to send both back. I would be more than happy to do so if I had both orders. Don't give this company your money.
Response from MightySkinsAug 30, 2021
I'm sorry to hear that there was trouble with your order! However there seems to be some misunderstanding, as I've spoken to our Customer Support staff and reviewed their Email exchanges with you and at no point did we refuse to send a replacement out to you. It does look like you asked for shipment to a different address than the one that was provided by you at checkout, which has caused a delay in the process as our staff needed more information from you to proceed. I sincerely hope you didn't interpret our request for additional information as a refusal to assist you, as that is certainly not the case! Please continue your correspondence with our customer support staff so that they can help to resolve the issue with the address you provided and get this sorted out!
UPDATED TO REFLECT CUSTOMER'S RESPONSE
We do apologize for any inconvenience; unfortunately that's correct, if both shipments are marked as being delivered we cannot accept a return of only one item for a refund on the full order. However if you received a defective/incorrect item, or just didn't like the design that was chosen, please reach out to our customer support staff via Email as we may be able to provide a new replacement!
SG
Scan G.
Not half bad:
Ordered a PS5 skin and it arrived within a few days. No complaints there. Installing the skin is tricky to say the least. These skins REALLLLLLY stick to the plastic so you need to have ninja-like precision and the patience of a saint. It came out pretty good. Definitely not perfect, but from a distance it looks good, and that’s what’s important. I’d order one again. A bit pricey, but not TOO expensive.
Response from MightySkinsAug 10, 2021
We're sorry to hear that you had trouble with the installation, but we're glad that you're enjoying your skin! In most cases we can offer a replacement if the installation went badly; if you haven't already please contact our Customer Support staff at [email protected] with your Order Number and details about the problem!
AB
A B.
I have never written one of these but…
I have never written one of these but this company would not provide rma when emailed for return. Felt like the company used unprofessional email tactics and feels like a complete scam. They will not allow my return or refund even when I followed the return policy perfectly. I had to report to BBB.
Response from MightySkinsAug 9, 2021
We apologize for your negative experience. I've spoken with our customer support staff and there seems to have been quite a few misunderstandings regarding this issue. It looks like you purchased a skin for a different model laptop than the one you had, and our customer support staff offered to provide a skin for the correct model which you seem to have interpreted as a refusal to accept the return, which was certainly not the case (this was simply a courtesy offer in the hopes of sending you a skin that you could use!) It looks like a return has been completed and a refund issued for the order. We hope this has resolved the issue to your satisfaction!
CG
Courtney G.
Extremely Disappointing
I recently ordered an iPhone 11 Otterbox Defender skin with Darth Vader printed on it, from MightySkins. But what I actually received was just a $17 Darth Vader sticker. If the MightySkins company does not or cannot print artwork directly onto a phone case, then it should not advertise that it does, either. There’s so many loop holes and fine print to scam you, it’s just plain sad. Save your money.
Response from MightySkinsAug 9, 2021
***We apologize for the late response to this review, as we have only recently become aware of this page and claimed the account.***
Our apologies for any misunderstanding; that is correct, our products are MightySkins vinyl decals designed to fit a wide variety of devices and personal items, including OtterBox cases. We do not carry the cases themselves and do not in any way advertise printing artwork directly onto the case. If you haven't already, please reach out to our customer support staff at [email protected] with your Order Number and they'll be happy to assist with this issue!