MidwayUSAReviews of midwayusa.com

Called them to get an update on a delayed order after a week. They told me to call back in another week. No help or explanation. Their customer service has being going downhill for awhile and this is my last order I am placing with them. I have ordered from them for over 10 years. Service gets worse every year. Also, do not trust their reviews on products. I have had a couple that they published but a few that were never published. It seems that reviews that may be more critical of a product get tossed more frequently. Check out the other Trustpilot reviews and google some reviews. I was surprised at the amount of bad reviews they are receiving. Poor reviews are going to happen occasionally but Midway USA has an exceedingly large amount of them.

many items bought from here were either defective or sub-par. customer service is the worst in the industry they have really went down hill. The customer service rep said they do not sell used items, but have a whole page of demo and refurbished items the rep also had little to no knowledge of the items i was calling about.

Stay away from MidWay! MidWay is a real low point in what are mostly excellent firearms and firearms accessory companies. MidWay failed to ship an order I made. After over 10 days of waiting, I emailed MidWay. MidWay offered absolutely no customer support to remediate their error. Instead, they referred me to their third party shipping insurance company telling me that I was lucky I purchased their shipping insurance and to wait another week, and then “file a claim” for the product. I have an FFL and spend about $30,000 annually on firearms, ammo and accessories. Thus, I have experience with a large variety of firearms related companies. The vast majority, such as Ruger, Henry, and Vortex, treat every customer like a member of the family and immediately resolve issues beyond normal expectations. I have also had other issues with the quality of products that MidWay has shipped to me in the past. I have had a few instances where the new product, when I received it, had obviously been an “open box” product or a return for major manufacturing defects that had been rebranded as new and shipped out again, especially the products they ship through AMAZON. MidWay’s inexcusably shoddy “customer service” is at the rock bottom of the many firearms, ammo and accessory companies I have done business with. STAY AWAY FROM MIDWAY!

Ordered an Air rifle on April 7 in the morning before business hours opened because the delivery date stated April 10 Delivery to Pennsylvania and I was hoping it would ship same day. The item did not ship that day but did ship the next day on April 8 and UPS set a delivery date of April 11. on April 9, UPS delayed the package delivery from April 11 to April 13 stating the trailer could not depart on time. Yesterday the package location was updated to received at my local hub and delivery would be today on April 13. I just got notification that the package is now delayed and will not be delivered today with no update to delivery date. On the same day (April 7), I ordered 2 items from 2 different merchants with free shipping. One via USPS and the other via UPS. The USPS came from Florida and the UPS came from Utah. Both to Pennsylvania. I recieved the UPS on Thursday and the USPS on Friday, April 9 and 10, respectively. Shipping from Earth City, MO to Pennsylvania is closer than both Florida and Utah but now will have taking 7 days or more (don't know yet) vs 2-3 days. So, Im thinking Midway's contract with UPS setup for lowest priority as this many delays for an order is very unusual. This is my first order ever with Midway USA. I order this here because the price was better. I believe Midway USA's estimated delivery times on there products are more than misleading but intentionally fabricated. I am sharing this so others can be on notice and level their expectations when ordering form Midway USA. I will not order from them again and will pay more elsewhere to avoid this level of frustration. I did read the reviews about Midway USA which were mixed on this topic. I rolled the dice and lost.

I live 40 miles from Midway, I could have walked there and back in a day and a half yet it took 4 days to get my order. Left out some items, one item I had to work on before I could use it. One item they sent the wrong size. All that after I bought the insurance. Im so disgusted with this outfit I'm just going to chalk it up to a bad experience and move on. I gave you a one because I couldn't give you a zero.

Terrible shipping fees added if shipped out separately on backordered items when was supposed to be free shipping and they won’t change it after its already been charged on your card what a joke

keep on timing out, terrible UI, don't bother with the search engine

Awful experience, they claim I placed an order when I simply was browsing, it was never delivered to me and I was charged. I will never deal with these people again