MidwayUSAReviews of midwayusa.com

I ordered an extended bolt handle for a Savage 6.5 Creedmoor on 6/3/20. Tracking said it was to be delivered 6/10/20. No show. I checked with UPS and USPS, they both say they have no record of the shipment. It is now 6/17/20. ai have tried to get in touch with Midway several times with no luck. When you go threw their problems page on the web site it just takes you in circles with no outcome. I am thinking they just don't care much about helping their customers after they have received their money. I am out only out about $30.00 but the bigger problem is, I dont have the part that I needed. Order # 43971208

Ordered an upper receiver on 6/14/20 @ around 6:00pm online. Found out the following morning that a family member had already purchased same receiver for me as a gift.Midway USA supplied me with a tracking number, I called UPS before contacting Midway USA to verify that package had not been picked up. Contacted Midway USA and asked to cancel transaction to only be subjected to a misleading lie that the receiver had been shipped. I explained that it had not been picked up and verified this through UPS, however Midway USA rep was not interested in WOWING me with good customer service and explained that they would continue to ship the item and if need be return it after receiving it. I let them know that I would be disputing the transaction through the bank. They let me know that they would do us both a great customer relation favor by not allowing me to do further business with them. At least one good attribute came from this debacle! We now know Midway USA has bad customer service relations when it comes to a return or cancellation. No wonder you aren't taking phone calls, I wouldn't either if I was shafting my customers.

Jean Paul Orlando 12:27:58 p.m. Hello, I received a message from John in regard to my order # 43569515. He said my IDs were invalid and that my order was stopped. However, a few days ago I received an e-mail confirming that my IDs were good. They are both valid and not expired. Can someone please help me with this? I was expecting to have my magazines by now... Please confirm that my magazines will ship as paid. Thank you for your help. -JP (Phone number hidden)   12:29:07 p.m. Your position in queue is 2.   Tirzah 12:29:47 p.m. Thank you for contacting MidwayUSA! One moment please, while I research your question.   Jean Paul Orlando 12:29:57 p.m. Thank you.   Tirzah 12:31:57 p.m. I do apologize but it looks like the government photo ID was not valid and your order has been canceled. You are welcome to upload your ID or email them to us and then replace the order.   Jean Paul Orlando 12:32:25 p.m. Why are they invalid? They are 100% valid   Tirzah 12:32:59 p.m. I do apologize but per the information that I have, the photo ID is not valid.   Jean Paul Orlando 12:33:23 p.m. I’m confused. If I do it again, I fear the same thing will happen as my IDs are the same and are up-to-date. I even sent both the pistol permit and my new driver’s license.   12:33:56 p.m. What is a valid ID then? I need to know what you require so I can send it again.   Tirzah 12:34:50 p.m. You are welcome to send them in and wait for us to let you know that they have been approved and on your account. We do need a government issued photo ID and we can only ship your order to the address listed on your ID.   Jean Paul Orlando 12:36:14 p.m. Correct. I did all of that and I have a confirmation e-mail that they were approved. So my question is, what is invalid about my IDs?   Tirzah 12:38:29 p.m. It looks like when you sent us your ID it had already expired.   Jean Paul Orlando 12:39:45 p.m. Not possible. If you look at the photos and the dates, they are valid. My pistol permit expires THIS December and my driver’s license was renewed THIS past March. Can you please look again or have the order processor look again? I think there was a mistake.   Tirzah 12:40:39 p.m. I do apologize but the photos that we have, are of a expired ID, you are welcome to send in new photos of a valid ID.   Jean Paul Orlando 12:40:55 p.m. Do I get my money back?   Tirzah 12:41:33 p.m. Yes, we have already reversed the pending charge.   Jean Paul Orlando 12:41:39 p.m. I need confirmation of the return please as proof that I will get my money back.   12:46:17 p.m. I am not upset with you, as you are probably not the one who processed my order. However, I have my e-mail as proof that my IDs are valid and that I have received a confirmation that they were approved. If you actually look at the photo IDs, you will see that they are not expired and are valid. I will be leaving an honest review about this, with the evidence that everything was in proper order. I am deeply disappointed with how this order was improperly handled and even more upset on how it was handled now that I have reached out do to a mistake on your company’s end. Please send me a confirmation/return receipt on my order, you have my e-mail. I appreciate your time and your help. -JP MY CONFIRMATION E-MAIL: Jp, Great News! We have approved the license below for use with your account. If this document satisfies the requirements of any existing orders, those orders will be shipped to you. Now that we have this license on file, you will be able to use it for future orders. If any of the below information is incorrect, please contact Customer Service at customerservicemidwayusa.co License Details Permit to Carry a Pistol or Revolver Address: ‪Hidden‬ ‪Hidden‬ Expiration Date: ‪12/11/2020‬ CANCELATION EMAIL (sent after approval): Dear JP,   I apologize, due to us not receiving your valid CT Driver's License or State ID card we have unfortunately had to delete your order. I apologize for any inconvenie

Horrible business! Using covid-19 as an excuse for extremely long shipping times, when it's actually their norm to take forever to ship (look at all their reviews).Took my order 4 days to even process then was told it will ship in 10 days. That's absolutely ridiculous. I canceled my order which took several more days and about a week for them to refund my money. I will never order from there again. Still got my money back before it would have shipped though

Very long shipping times, even with in stock items. Don't bother contacting customer service!

Awful. Found a product I was very excited about. It was a gift for family. The website said the item was in stock, they told me it was shipped. 10 days later I got an email that the distributor has actually discontinued the item! What's the point of having a website if you're not going to update it?

I live in Alaska, I hunt, fish, camp, & all the things one would imagine doing in a state like this. A friend recommend Midway to me because they sell many things of interest to me. I recently made a purchase of an assortment of cartridge storage boxes for my reloading. The shipping was fair. In Alaska one gets used to excessive shipping rates. Anyway, the order was made on 04/03, today is 04/20, & my latest update states it may arrive by 04/27 ! That's completely unacceptable ! I've ordered gear from the U.K. with free shipping that made it to me in 5 days. For $20 shipping & a month to show up, I'd have been better off making the hour + drive to the nearest sporting goods store. No more Midway for me.

Unfortunately, I agree with the 80% of the reviews. At the time of my attempted purchase, the website stated the product was available and in stock ready for purchase but I was not allowed to complete the purchase. If it was sold out, then the information on the website is inaccurate, or it was accurate and I was not allowed to complete the purchase. Either way, there was an error with the promotion. I even tried multiple times within an hour (logging out and logging back in) with the same response each time that the product was available (quantity was listed) and in stock for purchase but was each time not allowed to complete the purchase. The Customer Service Rep could not or did not understand the problem and kept offering an inaccurate and invalid excuse.