MidwayUSAReviews of midwayusa.com

I have been a loyal MidwayUSA customer for many years and have spent thousands of dollars with the company. In the past, I considered Midway to be one of the premier retailers in the shooting industry, and one of the biggest reasons was its outstanding shipping speed and order fulfillment. Unfortunately, that has changed. Over the last couple of years, I have noticed a steady decline in shipping performance. My most recent experience simply confirmed what I had already been observing. I recently ordered a Bix'n Andy TacSport X Trigger and paid an additional $8 for upgraded UPS Ground shipping, expecting a meaningful improvement in delivery speed. The order shipped on June 7, 2026, and UPS tracking has consistently shown delivery on June 13, 2026—a six-day transit time. As a customer in Georgia who has received countless Midway shipments from Missouri over the years, I can say this is far slower than the service that originally earned my loyalty. I contacted customer service and requested a refund of the upgraded shipping charge because paying extra provided no apparent benefit. My request was denied, with the explanation that only Next Day Air and Two-Day Air services have guaranteed delivery times. The issue is not the $8. The issue is that customers are encouraged to pay extra for upgraded shipping with the reasonable expectation that it will result in noticeably faster delivery. In my experience, that expectation was not met. After raising my concerns, a $10 gift certificate appeared in my account without any communication or explanation. While I appreciate the gesture, it does not address the underlying problem or change my opinion that Midway's shipping performance has declined compared with the level of service it once provided. As someone who has spent thousands of dollars with MidwayUSA over many years, this review is disappointing to write. The company built its reputation on outstanding customer service and rapid shipping, but I no longer believe that reputation reflects my recent experiences. Today there are many competitors with comparable pricing and product selection, and the shipping advantage that once set Midway apart appears to have largely disappeared. I hope Midway takes these concerns seriously and restores the level of service that made it an industry leader. Until then, I will be giving much stronger consideration to purchasing from other retailers.

I am extremely disappointed with my recent experience purchasing a Sig Sauer MCX Spear from MidwayUSA. On May 29, 2026, I purchased this rifle for approximately $4,000+ before tax. Shortly afterward, I discovered the identical rifle being offered elsewhere for around $2,500—a difference of roughly $1,500. As a customer, and especially as an active-duty U.S. Army service member who carefully researches major purchases, I found this price disparity shocking. When I contacted MidwayUSA and respectfully requested an explanation or some form of price adjustment, I was informed that the company does not price match competitors and was offered a $25 gift card instead. A $25 gift card on a purchase exceeding $4,000 feels dismissive and does not meaningfully address a $1,500 price gap. Customers should be aware that MidwayUSA's pricing can be dramatically higher than competing retailers on certain firearms. Before making any major purchase, I strongly recommend comparing prices across multiple vendors, as doing so could potentially save thousands of dollars. While MidwayUSA has every right to set its own prices, I believe this experience reflects poor customer value and disappointing post-sale customer service. I will be far more cautious about making large purchases from this company in the future.

I ordered a simple rifle add-on part. They never shipped it. When I logged in, it merely stated, "cancel processing." I never received any cancellation notice from them or any correspondence whatsoever regarding the order. Midway's business practices are less than professional to say the least. I will never give them the opportunity to mistreat me again.

I will NEVER order from this place again. Like everyone else has said they deliberately ship your order all over the country and then tell you “sir, it’s moving” then hang up on you. Anthony was the biggest A-hole I’ve spoken to in awhile. Horrible company, please be advised…

We bought a Caldwell Target Camera in February 2026 from Midway thru Amazon. Despite numerous attempts over 2 months to get it connected to the App on our phone, it would not connect. Finally called Caldwell and they informed us that the Target Camera will not work with the updates on the Android phones and we needed to send it back to Midway. Bottom line, Midway said they would take the DEFECTIVE Target Camera back but only if we had the original shipping box. Who keeps boxes months later? So, with the knowledge that we did not have the box, Midway's position to a $300 Target Camera was ....oh well, so sad too bad; call Caldwell and tell them your problem. DO NOT DO BUSINESS WITH MIDWAY USA. The Potterfields and their CEO, Fleming, should be ashamed of themselves. They have no customer loyalty or integrity if they do not back defective products because they can't have their original box back !!!

Order placed with free shipping. Order was partial shipped and I was charged shipping and would have paid shipping again for the remaining back ordered items. They will apparently not honor the pricing provided when you check out on their website. This is bad policy. I received (8) items for the price for (10) at a check out. I contacted customer service and they would not honor the price at check out. There is not clear statement about their back order policy concerning free shipping on their website. I will not do business with companies that do not honer the price on the order when I check out.

I purchased a product valued over $250 which guarantees free shipping. There was a $5 shipping option that gave an arrival date within the week and Friday being the latest arrival time. I paid for this option, but the package didn't ship until Thursday. Needless to say I didn't receive my package on time. When I called to get a refund, I was told that refunds weren't given on shipping and that the date that I paid to have it delivered on wasn't a guarantee. The representative also lied and said that the delay was because of the postal service, the tracking specifically stated that the post office had not yet received the package. Their faster shipping options are a scam to rake in extra money from customers.

Received a long term agreement with a major manufacturer that uses products available at MidwayUSA in mass quantity. After a week, the product that was supposed be delivered today, still hasn't been shipped. BIG MISTAKE putting my trust in this company to deliver on time.