MidwayUSAReviews of midwayusa.com

I've been a long time customer of MidwayUSA and I'm seeing the customer service and shipping department slipping in a bad way. I specifically paid for UPS shipping because I simply don't trust the USPS. They gladly took my money and then shipped UPS Mail innovations, which hands it off to the USPS. Now my package isn't here and there's no updates. Gave up trying to contact customer service at midway. All I get is the typical "Things are slow because of COVID" response.

Bottom line is the return policy which is available online to the customer makes no mention of return shipping charges being the responsibility of the customer. Bigger concern here though is the lack of senior management response as the multiple emails sent to the "president customer concerns" email box were answered every time by an associate on behalf of the president. Bottom line is this policy is not transparent to the customer and the senior level leadership refuse to acknowledge this fact.

You do not deserve even a single star. On December 23 my CC was hit for $301 that I did not place. I contacted your company twice on that day and was hung up on. The first contact I explained the fraudulent charges to be addressed and was hung up on. The second call a few minutes later resulted in a hang up upon identifying myself. I can only assume the fraudulent charge originated within your company. Once this fee is posted I will be disputing the fee and notifying the states attorney general.

One star because I couldn't give it ZERO. The bait and switch shipping method is RIDICULOUS. UPS innovations handed my item to my local post office 6 days ago and I still have yet to receive my item. This will be the very LAST time I ever order from MidwayUSA

Horrible shipping and Customer Service. I am located 1 1/2 Hr away from their warehouse yet my orders typically take 4-5 days to arrive. Every time they have excuses and blame the shipper, piece of advise if the shipper is always the issue use a different shipper. My current order is going to be at least 6 days for delivery so after I was 3 days in I ordered the same part from Brownells and received it in 2 days.

Terrible shipping methodology, almost fraudulent in the current era of free two day shipping from the majority of reputable online retailers. Over 10 days out from my original order for a pair of in stock pants. My first purchase with this company, and I certainly will not be naive enough to be a repeat customer.

Merchandise came damaged and they refused to send a pre-printed the shipping label. Customer service takes on a new meaning with this company, STAY AWAY!

I will never buy from them again, transfering shipping to usps is a sneaky underhanded way to treat a customer. Tracking says ups will be delivered on a certain day and on that day you see it was transfered to usps and will be another week before you see it if you see it. No good