MidwayUSAReviews of midwayusa.com

Ordered a Wilson Combat SFX9 long grip frame with light rail. MidwayUSA shipped an SFX9 with the short grip frame and no light rail. I initiate a return and am told that it may take "up to two weeks" to complete the refund of my $3K. They never had the long grip frame model. They shipped what they had in stock ostensibly wondering if I'd notice or be too inconvenienced to care.

Sold me a item that was not the description I ordered. Different color carhartt coat. Did not have a replacement for me nor would give me discount if I kept coat. I had to send back in.

Ordered a gun part that never arrived. Called customer service and was told to call back in two days for them to re-ship or refund my money. Called back in two days and was told by customer service to call back in another four days. Called back four days later and customer service asked me if I wanted them to re-ship the product or issue a refund since the part has still not arrived, I asked them how they intended to re-ship and they said the same method. If this company cared one iota for customer satisfaction they would have offered expedited shipping but they did not. Just another company who wants your money but delivers crappy customer service.

Placed an online order from Midway for 3 @ 20 round boxes of Underwood 380 ACP ammo from for a new Ruger LCP MAX that I had also ordered online but had not yet picked up. Within less than 2 hours of placing the order I happened to read an article regarding the LCP Max that stated it could not use +P ammo. Consequently, I immediately attempted contacting Midway. They weren't accepting phone calls or chat at the time, so I sent an email. A few hours later I received an email from Midway stating that my order had shipped. The next day I received an email response from Midway stating the order had shipped and there was nothing they could do. Amazon ALWAYS enables online orders to be changed or canceled prior to shipment, but Midway does not.

Had years of good business with them untill recently. An item I had purchased went on sale and had a promotion a couple days later, I emailed customer service and basically got told too bad and that if I wanted the promo I had to return the item, pay shipping, and try and reorder them when they knew they have pending back orders.

Absolutely horrible shipping options. Who the heck uses ups to ship to USPS? It literally took over a week for shipping on a package that should have taken 3 days at most. Contacted CS after the USPS claimed that I had "picked up" my package at the post office. I had not. They then claimed someone must have stolen my "peach slip." It was the first delivery attempt on a LOCKED MAILBOX! CS had no problem replacing my order but refused to change the shipping option AND SENT IT THE EXACT SAME METHOD AS BEFORE!!!!! So now I get to wait another two weeks and hope that my order shows up again.

Midway seems to think everything has to go via UPS and their mail innovations. As a result orders are delayed when they should not be. I recently ordered two items from Midway. One took eight days to reach Temple, Texas, the other ten days. Contrast that to a similar item ordered from a company in Oregon that made it to Temple in four days. Midway's shipping is horrible.

I ordered a new Savage 110 High Country from them. When I received it to my local FFL, the rifle appeared used and not new. When I contacted Midway, they said it was my rifle and my issue to contact Savage directly. So disappointed, wont buy from them again.