MidwayUSAReviews of midwayusa.com

I have been a costumer since 2013 and they were a great company to deal with. Always took good care of me. But now it’s 2020 and their I don’t care attitude is terrible. I thought Larry put in an automated line that checked for accuracy of the orders??? I must be the one percent with all the failures. And now with COVID-19 you can’t talk to a real person you have to have a happy chat with what I believe is an automated voice that keeps saying sorry sir you will have to return it, sorry sir you will have to return it, sorry midway USA you’re coming close to losing my business.

Got my order on time too bad I received 2 of the same item,my bad, first and last time I order anything online from Midway.

This is a good place to find lumber that may be harder to get at your lowes or HD. With that said, their prices are higher, at least for common folk like me. With that said, be warned. If you don't know exactly what you need or the correct terminology don't expect them to be accommodating. I got the impression I was wasting their time even though I was prepared to drop 2k on lumber. A man named Danny was the one who I dealt with the most and he seemed easily aggravated at simple clarification questions like "when will the delivery be approximately?", "morning or afternoon is there a time rage?", "how does your refund policy work?", etc. I really wanted to like this place and if they had given me at least 1 reason why I should pay a little more for their stuff rather than the big guys, I would have spent more money there. However, I was left disappointed over all.

Ordered magazines and talon grip tape, provided me bad tracking info, no email response at all...no number to call. Quick to take your money too! Edited- changed to 3 stars. I did receive the speed loader I ordered, but Friday instead of Monday as expected. Still no communication from Midway via email, FB messenger, no phone#.

Ordered 2 items a month ago with no problem. MUST have been super lucky. Unfortunately I placed a 2nd order for much for money a month later (this past week just before Fathers Day) and even paid for 2 day shipping. Never received the items but had an email from UPS &Midway saying it was delivered. Midways policy is I must wait 48 hours before submitting a claim. AND never told me they needed a police report from me about this until the 48 hours had elapsed. Their only concern is obviously getting my money. So now, I must go out 2 days before FathersDay and try to at least purchase the items I had thought I was ordering in time. PLUS I'm pretty much out the $100 plus probably for good. Update to initial "no star" review- MidwayUSA has since contacted me apologizing for the poor interaction and have made up for the terrible issue. It seems they do listen to their customers and try to make things right. It MAY have been a combination of a stolen package AND a poor performing customer service agent on the other end at that time.??? Not sure what those odds are but I MAY try once more in the future with a smaller purchase.