MidwayUSAReviews of midwayusa.com

Hook you in with promise of first purchase discounts. Email arrives and does not work.

Be very careful ordering ammunition. I went to their site looking for 38-40 for my vintage 1873 Winchester and thought I made the correct purchase. The cartridges arrived in 32-20 caliber. Hmmm. I logged in and looked at the order and it stated 32-20. I never went to their web page for that caliber. Customer service was sincerely "very sorry," but they wouldn't accept a return or exchange, saying UPS wouldn't take a shipment back. I have confirmed that's true for non-contract customers. Consider any ammunition return non-returnable, and know that if Midway somehow screws up an order, they will not work to correct the situation other than saying they are sorry.

I've been a customer for ~30 years. Their customer service is increasingly poor. Most recently, an order placed with them was not delivered by the carrier they selected. After struggling to contact the carrier (ups). I contacted Midway for assistance. Unfortunately, after eventually reaching a person I was told there was little they could. Ironically, I was told that part of the reason they wouldn't do anything is because I had paid for their 3rd party delivery coverage "Extend". This charge is automatically added to your order although you can decline. Extend has a 5 day waiting period to accept a claim on a missing package. If I'm to believe the customer rep I spoke to, Midway would have taken action within 48 h if I had declined the added coverage. However, since I paid for Extend, Midway would do nothing until my claim had run it's course. By the way, the claims process with Extend is not easy or straightforward. While the owners cute commercial suggest they "appreciate my business", I disagree. Frankly, I think they've become so large, they don't need to appreciate anyone's business. In the future, they won't be getting anymore of mine.

This company charged my credit card without authorization and knowingly attempted to defraud me. The transaction appeared as MIDWAYUSA COM COLUMBIA MO 66960001 on my statement. I contacted them immediately, and they refused to resolve the issue or verify the charge. Even after customer service stated they did not ship any product, they still would not provide the delivery address for the supposed purchase. Based on my experience, they are processing charges on customers’ cards without fulfilling orders, which is extremely concerning. If you are selling a product and someone places an order, you ship it — but in this case, they charged my card and provided nothing. This makes them appear as though they are trying to present themselves as a legitimate business while mishandling or misusing customer payment information. MIDWAYUSA COM COLUMBIA MO 66960001 showed up as a fraudulent charge on my account, and buyers should be aware. If you see this charge on your card, contact your bank right away. I do not recommend doing business with this company based on my experience.

I order a scope and bullets on 8/4/2026, received tracking number the next day, here it is 8/14/2026, no updates on tracking, p.o. Says it was never received, even though a tracking number is created, midway blamed the post office , post office blames midway, mean time I’m the loser, I’m done!! 30 years plus customer

placed an order then they said it was delivered. Not in the locked mailbox? Wonder where it was delivered to. asked to postal guy the next say and he doesn't remember delivering any small box in my neighborhood. Let Midway know about the missing package and got the wait 5 days and let us know again. Since I needed those items i went and reordered from another company. This is not the first time my order got lost from them.

I have mostly loved loved loved much of what Midway USA has provided to me as a customer. That being said the moment something hasn’t gone right…. They are nowhere near. It really pains me because I have spent 000’s this year alone. But I will not trust another order…. ever. I know if there’s a problem they will not be there and literally don’t care.

They required me to pay for return shipping when their product description was lacking.