MidwayUSAReviews of midwayusa.com

I have a 34 in. waist and my other concealed carry belts are all for a 36 in. waist and fit well. My wife ordered me a 36 in. belt from MidwayUSA, and I had to cinch it to get to the first hole. For return of a wrong sized item, we have never incurred a cost with any other online retailer. Not so with MidwayUSA which required $9.50 for return shipping and $5 to ship the correct size belt. My wife will give the belt to Goodwill.

Item ordered was mispackaged by manufacturer and sent to me twice. When the error was found out and brought to Midways attention they refunded the purchase price but refused to credit me for all the back and forth shipping that I paid for. I would say if you can find what you’re looking for elsewhere, buy it there because if you have any issues, even when it’s Midways fault, they will screw you and keep your money. And if that’s not enough, their customer service people are rude and incompetent. Got my part directly from Choate, cost less and shipping was free.

While shopping, they offered a coupon. Once you accept it, the coupon discounts your cart. Then when you check out, that coupon mysteriously disappears. When calling about this, the customer service agent was rude and would not even look into it. Stay away from this place!

I saw an email ad from this company this morning that said "FREE SHIPPING on orders of $99+ Some Exclusions" and, within the same email in the box just below the box containing the free shipping ad was an ad for 50% off Sierra Matchking .223 bullets. Seeing no mention of an exclusion, I ordered enough to exceed the threshold, naïvely expecting the free shipping to be applied at checkout (as the ad states) but I was still charged the $13.50. The total charge exceeded my threshold for reloading my own so, after emailing Midway twice and having to call, I was told (in the fine print), ammo, guns and powder are excluded from all free shipping. I requested the order be cancelled and will await my refund. Midway used to be a good company but I remain suspicious my refund may not come through or certainly not in a timely manner. I will no longer allow this company to send me emails and will delete my account with Midway which I have had for 25+ years.

I ordered 2 boxes of Barnes ammo in 300 WinMag. The cost was $3.30 per round. It is very high quality ammo I commonly use. Typically the brass has highly polished brass cases with a mirror type of finish. What I received was blemished ammo cases with tooling marks (scratches). I contacted MidwayUSA and sent photos of this horrible looking. Their response “no returns/refunds on ammo and our QA/QC manager says it’s fine”. I know from past experience this was not Barnes quality ammo. I sent the same info to Barnes. They responded quickly and their QA/QC manager apologized and said it is not to their standard. They offered to replace the ammo and are sending it now. I used to give MidwayUSA plenty of business. That stopped today. They do not stand behind what they sell you and their customer service is horrible these days

This is a HORRENDOUS, DISHONEST COMPANY! They completely mangled a shipment of my order -- for the first time in my experience, their label apparentlty came off the box in shipment! -- they then misinformed me that the order had been delivered when, if fact, it had been delivered back to them (causing me to run around my neighborhood looking for it), and then once returned back to them they utterly refused to expedite reshipment or even to expedite my refund when I cancelled due to their incompetence! So at the end of the day MIDWAY USA will have held my money for about a month while never having PROPERLY shipped the product I purchased with those funds. STAY AWAY FROM THESE SHYSTERS. THIS IS NOT AN HONORABLE COMPANY. YOU HAVE BEEN WARNED!!!

I had the same experience as AF user below. 3/25 I placed an order for ammo. And on 4/1 I called a few times to ask different representatives. They first said my order was placed on hold because of quality check. Then I was was transferred like the AF was, and I talked to the lady as well and they said because of the nature of your product we are no longer able to do business with you. What does that even mean? And then the other times I called back in they kept saying we can only ship to the address and billing address on file, I am like cool what is the hold up then? My information is that on the billing and shipping. Please send? *confused*

Expensive shipping but cheap carrier. Sent to UPS who sent it to post office where I had to drive 10 miles to pick it up. Will never buy from Midway again.