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Middlehost, Inc. (middlehost.com) has 136 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
Middlehost, middlehost.com
Website
middlehost.com
Category
Internet & Software
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Their customer service is also excellent. I have always been able to get help quickly and easily when I have needed it. They are always friendly and helpful and they go out of their way to solve my problems.
YR
Yousaf R.
Middlehost is a great hosting and its…
Middlehost is a great hosting and its support is good at resolving user's issues.
IT
iTechism
10/10
Great Experience!
WS
wslade
I had an FTP problem
I had an FTP problem. Support just kept repeating what shouldn't be happening but didn't offer any helpful suggestions about how to correct it.
I moved to another host and FTP works fine there using the same client app.
Response from Middlehost, Inc.Nov 30, 2023
We are genuinely sorry to hear about the difficulties you experienced with the FTP service. We strive to offer reliable and efficient support, and it's clear that we fell short in your case. Our team is taking your feedback seriously and we are reviewing our support process to ensure we provide actionable solutions, not just diagnostics.
Learning that you’ve found success with another host provides us a crucial insight into how we can improve. We appreciate the time you took to bring this to our attention. Please accept our apologies for any inconvenience caused. We wish you all the best with your new hosting service.
If there's anything more we can do for you, or if you have further insights to share, we're here to listen.
UA
Umair A.
replied once
replied once, with an commen answer, which helped me with nothing, i connected the vpn and the cpanel opend, but the wordpress still not opening
Response from Middlehost, Inc.Nov 30, 2023
Dear Umair Amin,
We truly value your feedback and apologize for any inconvenience you experienced. We understand the importance of timely assistance and want to clarify that our team addressed your support ticket #623333 promptly, with the fastest response time being 10 minutes and 35 seconds, and the longest being approximately 1 hour and 11 minutes, given the complexity of the issues.
For immediate assistance, we also offer a live chat service which provides real-time support. While our ticketing system is designed for thorough, in-depth assistance, which may not be as instantaneous as live chat, we always aim to respond as quickly as possible.
We appreciate your understanding that resolution times can vary depending on the nature of the problem. Rest assured, we are dedicated to providing efficient and effective support. If there are any additional concerns or further assistance needed, please reach out through our live chat or support tickets.
We are committed to ensuring a positive experience for all our customers and thank you for the opportunity to serve you better.
Warm regards,
FA
Farhan
Best hosting service I ever used in…
Best hosting service I ever used in reasonable price
KH
Khan
Top-Notch Web Hosting
Exceptional web hosting service with lightning-fast speeds and top-notch customer support
OW
Owais
Always a great experience and prompt…
Always a great experience and prompt support, Thank you so very much. Recommend 100%