Kelley S.
75 yr old male customer at last found a "natural" salesman/manager with great customer service.
RE: Midas Service Co. at 3101 Noland Rd, Independence MO. I am a 75 yr old male customer. Today, I had my front brakes repaired on a 23 yr old Pontiac Grand Am SE at this location. I was impressed with the manager, JP. He gave excellent customer service to me... - great eye contact - smiled naturally - exhibited a natural energy in voice, manner, and when briskly walking between office and shop. - he spoke respectfully to me - his positive attitude seemed genuine, not forced. - delivery of 'sales talk' was not forced or a hard sell. - he took time to answer all my questions. He educated me without talking down to me. If I were a business owner, I would hire him in a New York minute! I'm looking forward to getting my rear brakes done when they need it. Kelley Seymour


