Mirlene J.
Poor customer service and tech that can't be trusted
I had an appointment at the Midas in Bensalem on Street Road. I had a 12.30 p appt. I was told it would be a while. I went to get something to eat and came back in 30 mins i was told my car was already done. I went in to pay and asked the Manager if everything was completed He said Yes and he even broke it down and said they topped the fluid rotated the tires and put air where it was needed. I payed and drove off on my way out i realized the washer fluid indicator light was still on. I bust a u turn and came back to the shop. I went in to speak with the manager who told me everything was completed. I said to him why did you lie about what was done.He then said well it was supposed to be done andnot sure why the tech didn't do it. I Explained to him i purposely mark my tires to check to see if it was done and it wasn't rotated and the light for the washer fluid was still on. He tried to apologize for the work not being done and said if i didn't mind waiting he will make sure it gets done now My review is to make it known that no matter where you gonfor an service always check being them because they all lie about what they charging you for and not actually doing the work. The manager Mickey on Street road said to me he's sorry for the work not being done when he thought it was done and it wasn't he also stated it happened again Next time. I'm Like really? How can i trust you or your employees ?Anyway, thanks to William who saw i was upset and knew where they were wrong for lying .he came to help and said don't worry he took the car and inspect to see if the oil changed was actually done and helped with rotating the tires and adding the washer fluid and said if i chose to come back to Midas i can request him. You can tell he was more genuine then the other ones that was there just staring and being nosey and making excuses for the tech who service my car that didn't actually do all the work . SMH . PEOPLE CHECK BEHIND THESE SHOPS TO MAKE SURE THEY ACTUALLY DOING THE WORK THEY CHECKED OFF


