Huw
My watch hasn’t even arrived yet I’m…
My watch hasn’t even arrived yet I’m afraid so just one star. Addendum. Hi I would love to give you a 5 star review but as I was asked to do so (you asked me for a review, not the other way around) without the product having been delivered it is impossible to do so. I paid the duty on the item on 2 or 3 Sept. I cannot track the item because the Shop app does show the order but has no information on its status. So I am still in the dark. I hope when the product arrives that it will deserve a top rating but I think I really need to receive it before I can consider a rating for the product. Addendum. I have been on the Parcelforce website which says there was a problem with payment of the charges. It appears they took the payment twice and have cancelled both payments. They have advised me to telephone them which I will do tomorrow.
Response from The Microbrand StoreSep 8, 2021
Hi Huw, Your watch was tested and shipped within 8 hours of you placing your order and quickly arrived within the UK within 5 days. It is currently being held at your local depot (since the end of August) pending your outstanding tax payment, which your local tax office wrote to you about on the 1st September, and which you can pay online with a credit card if you wish to. If you no longer have the notice then you can contact your local post office or ParcelForce, who can assist you. You are always welcome to contact us via our online chat or email if you need us to provide you with the tracking information again. Given that you have never made any attempt to contact us for assistance before posting this 1 star review, and the watch was shipped to you incredibly quickly, and is being held at your regional depot because you have not paid taxes on it yet, we feel that this one star review is very unfair since it doesn't reflect on the quality of our service in any way. We therefore hope that you'll reconsider your rating. Best Wishes, The Microbrand Store Team. Update: Hi Huw, Thank you for your update. You can use the tracking details from the email we sent to you when the watch was shipped. Please do contact us via email or better yet via our online chat so we can assist you since we are not permitted to share your personal details here. If you've paid the import taxes already and it was online on the 3rd then it sounds like UK customs may have dropped the ball. Although that is out of our control, we can easily provide the necessary information to you as the importer so you can show ParcelForce or your local postmaster to hopefully quickly clear things up if you also show them the details of your tax payment, such as a receipt.