The Microbrand StoreReviews of microbrand.store

Response from The Microbrand StoreSep 19, 2021

Hi Kund, We see you placed your order on the 3rd, but we never stated we would ship your order the same day or next business day, since you ordered an item that was clearly listed as on back order and not in stock. The titling on the page where you placed your order says "Back Order" at the top of the page, and a section on the same page explains what a back order is as follows: Back Order "We're currently out of stock on this item. Rather than have customers wait until we restock and then have to come back and order, as a convenience, we're allowing customers to order against our next shipment which we've already pre-paid for. As with all back orders and pre-orders, customers can of course cancel their order and get a full refund at any time up until we have the watches in stock, ready to ship." Right beneath that you can also see an update that shows that the goods are on the way to us and when we expect to receive them. Given that you ordered an item that wasn't in stock, and that was clearly marked as a back order and also had an explanation to help clarify the situation for those unfamiliar with back orders, we do feel that your 1 star review is very unfair. When you placed your order you were sent an email automatically with your order details as a confirmation and that email does explain that we do generally ship in stock items within one business day. Once your watch is in stock, we do intend to test it for you and will ship it on to you within one business day. Thank you!

Response from The Microbrand StoreSep 9, 2021

Hi Stephen, We have always responded to all customer inquiries we've received, and have never ignored paying customers asking questions, which is what you're stating here. Since customer service is extremely important to us, we checked your account's emails from the order number you kindly entered into TrustPilot, just in case an email may have ended up in our spam folder. Luckily this was not the case. We found that we have only ever received two emails from you. The first had some questions, which we very promptly answered, and the second was a thank you reply from you acknowledging our response that just said "Thank you." If you have any questions remaining regarding your order or support, please do not hesitate to contact us. We'd be very glad to assist you if we can. You can continue to email us if you wish, or if easier, you can also chat with us via our online chat system on our web site. You can provide an email address for online chats so you can get copies via email as well if you want to. Best Wishes, The Microbrand Store Team.