MichelinepittReviews of michelinepitt.com

I like so many others had watched this brand grow, and last year at the end of summer I finally took the plunge to order from them and was so incredibly excited. But was incredibly disappointed. I ordered the Trick r Treat Sam backpack and the Edward Scissorhands harness (which was a pre-order). I waited about a month and a half for them to ship as per the pre-order information, and when it arrived the backpack was absolutely beautiful but the harness was not in my package. Instead was a belt. I was so sad at this mix up of course I emailed customer service right away with all my information and order number to be told the harness was out of stock and to send the belt back and I could receive credit for the site or a refund. They were relatively polite, but how can you sell more of an item than you actually have and then send someone the wrong thing instead. I left a review on their website which has been removed. Onto the bag, I wore it for maybe 8 hours worth of time over the course of a month and both of the straps were ripping out of the bottom where they're attached. I emailed customer service yet again, and they said they would send me a new one as long as I sent back the damaged one. I've only worn my replacement bag for a few hours and it's already cracking in the same place at the bottom around the straps. Unfortunately I haven't used it in the last year because I'm so worried it will have the same issue. Again I left a review for this item and it was also removed. I will not be making any further purchases from this company and will not recommend them to anyone.

This company will send you a swing dress when you order a wiggle dress. If you read the comments its appears to be a repeated error that they have not fixed for some time.

Very bad customer service. Brand is cool but the service is very bad.

The quality is hands down! And stunning pieces! I'm such a fan and can't wait to have one of each piece. Shipping is fast and I have never had an issue with sizing. But I always look at the size charts.

I’m still going to rate high for the divine clothing alone. But these reviews make me so so sad. I like so many, have drooled over this line of clothing. I finally order the dress I’ve been coveting for a while and received the wrong color. I had ordered the chocolate Ingenue swing dress. Instead received the red one. Of course it’s beautiful and great quality, true to size. The dress even came with the paper work showing I ordered the chocolate color. I get mistakes happen. But it was for a special occasion to celebrate our parents 50th anniversary/vow renewal and my 3 sisters and I all were to have matching dresses. We put so much planning into this special day. I’m really hoping customer service will right their error. PS… I’ll be the odd girl in the bright red dress in all the photos tomorrow. Update… Customer service got back to me within the 48hrs. They handled the situation professionally and with class. They are correcting the issue. Im happy with my experience and will continue to buy from this company. So 5 stars all the way around!

I fell in love with this brand and most of my experience had been quite positive. She openly prides herself on being a small business with only 12 employees between two companies, this has created problem for me on multiple occasions. The woman who runs one company La Femme en Noir is a lovely person who responded to my customer service issue with Grace and a lovely gift card in a nice amount that I could afford to buy something else. Unfortunately when the same thing happens at the Vixen side of the company that kind of customer service doesn't exist. There are no negative or complaint issues brought up in the Facebook group in fact it can get you banned if you're lucky. Prior that you will be chastised passive aggressively bullied by comments made by Micheline Pitt Norman herself. I had ordered a wiggle dress that had been in stock for a while and had recently gone on final sale when the item arrived it was marked wiggle but the package contained a swing dress. I didn't want the swing dress so I returned it to get that replacement wiggle dress only to find that it too contained a swing dress in a wiggle dress package. This took nearly a month to get to me and in the meantime I received another dress of a different order that had many sequins missing and also had to be replaced. After three orders being incorrect and a month's time had gone by I was considerably frustrated and as consolation I was told I could keep the wrong dress which I had actually paid for and they gave me a $50 gift card which if anyone knows Micheline's brand you can't buy much for $50. Needless to say I was very disappointed. I expressed my disappointment to customer service and received a return letter stating that I should not be abusive although I didn't feel I had been abusive just a customer with a complaint. Furthermore I was told that they're very small company and if I want better customer service I should shop at Target or Amazon. Essentially I considered this a dismissal, and then Micheline posted in the group on Facebook about how terrible it is to be abusive to customer service and that they are not Target or Walmart and I knew immediately that this post had been directed quietly to my situation. The backlash from the girls in the group was mortifying. I felt that she had gone along with it accepted it as okay for her to make her post and allow the girls to bully someone that way, someone they don't know in a in a situation they knew nothing about. I felt like a pariah. She claims inclusivity but that only if you react exactly the way she wants you to especially in the group on Facebook or with her customer service team. Now it turned out that the dress I had ordered actually never came in a wiggle or if it did it was very small amounts in my size and that many of them had been mislabeled from the factory. The dress had been on the shelf for over a year and they had inventories for sales, and no one noticed that dress was mislabeled in all that time. Even after I reported my first order as incorrect no one bothered to check. I felt it was an important point to question how this could happen, they didn't think so. After a long career in customer service at every level, call center, dispatch, person to person retail, I would have made such an error a priority. It was not. Since I started with this brand Micheline has become involved in the movie business rubbing elbows, making deals, licensing collections based on very famous popular movies. This leads me to believe that the woman has maybe gotten a little big for her britches and forgets where she comes from. I'm not a rich person but I was willing to invest in these clothing because of quality and the genuineness of the girls who wear them. There are issues misfittings, sewing errors, inventory mistakes causing an order to be unavailable. I only complained when things came to me wrong and when things seem to be lacking in the service department. Both times this has happened there has been backlash. This woman desperately needs to hire more people and will not do so, maybe because she's so difficult to work with very few people can qualify. I had made many friends in the group and the girls trade and sell their items to one another on a regular basis without any issue from me. I've never had a customer complaining to me about what I've sold them from my collection and vice versa. This was all about Micheline and her customer service team which is only 12 people working two companies in Burbank California. I warn you do not confront customer service about anything no matter how wrong it is no matter how bad it feels, you do not count. She is much too busy getting movie contracts, making design choices and doing photo shoots when new line is coming out. She presents as nice in the group when you wear something and you look good. But if you have a problem you've made an enemy.

I've ordered items from Vixen and La Femme en Noir on several occasions and am generally very pleased with the customer service, quality and dispatch times ....except for the occasion I paid extra for quick (!) international priority shipping, as per the customer review below. It took a considerably long time for the dress to arrive unlike the guideline time, I had to contact customer services to enquire as to the issue and the import fees entailed (no fault of michelinepitt.com) were substantial due to the method. Avoid this shipping method at all costs.

Horrible customer service! I ordered the Maneater dress April 13, and paid 50$ for "first class shipping" to Norway. The parcel never left USA until may 31, and went missing for 16 days after that. I tried to reach out to customer service for help several times, hoping that they could try to investigate what might have happened with my parcel and why it was taking so long to get here. (I have ordered clothes from USA many times before and usually it takes 1-2 weeks to transit from seller to my mailbox) But instead they said that there was "nothing they could do now that the dress was in transit" and told me to check the tracking link (which I had already done a hundred times) with a rude and cold attitude. The fact that they wait for several days to answer emails, is also really bad- considering they offer worldwide shipping and hold a high price for their clothes. Now I have recieved the parcel -FINALLY- (69 days after I placed the order) but when I opened the package I see that they have sent me the wrong size. I ordered a size XL, and got it in 2XL. So now I am stuck with a dress that is way to big for me, and one thing is for sure- I am not sending it back!!! I suspect that the company sent my parcel with economy shipping, even though I paid extra for "first class shipping"- and if that is the case; makes the company seem 100% unprofessional. The rude and horrible customer service is also an addition to this impression. And to top it off, the dress came in the wrong size. I don't know if I should laugh or cry! I will NEVER buy from Vixen by Micheline Pitt again. One of my worst shopping experiences ever!