MichelinepittReviews of michelinepitt.com

Very bad customer service. Brand is cool but the service is very bad.

Here is a description of what happened with my first and last order from this company. I've been wanting to order from here for a while because the clothes and accessories are very cute. I finally caved and dropped $200 when they came out with the IT Pennywise purse. Knew I had to have it. So like most people would do if they really wanted to be POSITIVE they'd get their hands on a product-- I preordered. Specifically, I preordered 2 of the IT Pennywise purses in July (on one order) with the expectation they would ship in late October. I was patient with everything going on due to covid shipping delays, port delays, etc. but asked for an update on status. They told me on October 21st the bags just arrived and I should receive tracking soon. I followed up on November 18th after not seeing any update. They told me bags are in receiving and tracking should update soon. I followed up again on December 15th after still not seeing an email for shipment. They told me my order should have shipped by now and checked with production. I finally received the order on December 22nd-- and opened the box to find ONE Pennywise purse. I PREORDERED and PAID AHEAD OF TIME for TWO purses to guarantee that I would get them. One was to be a birthday present for my sister and one was supposed to be for myself. But of course when I emailed them to tell them the issue with my order they said they are sold out so they cannot send a replacement. So now I don't get a Pennywise purse for myself... and am left wondering what kind of company doesn't make sure that ALL of their PREORDERS are PROPERLY FILLED before they sell remaining bags?! Literally the ONLY good thing I have to say is that they promptly issued a refund for the bag I did not receive. Never going to waste my time or money on this company again. To anyone else who wishes to try I advise you to just wait for an item to release and order it then. Preordering is apparently useless and does not really guarantee you will get an item. I am posting this review in the hopes that they will see and change how they operate going forward with preorders.