Max
Horrible Customer Service
I placed an order on Saturday, January 12, 2025 and a little while later that day, I emailed customer service to cancel my order as it was a gift for someone but I told the recipients partner about it and found out the person it was being gifted too was having some health issues that wouldn’t allow them to use a product like this and I did not know that. Customer service never emailed me back and the next day I emailed them once more and a few hours went by, got an email saying my order was being prepped to ship so I emailed customer service once again asking them to cancel it as soon as possible. All 3 times I tried getting in touch, I received no response from their customer service team. Now I have this product I don’t want being shipped to me and in order to return an item, I have to contact their customer service to start a return but I doubt that will happen as the company’s customer service team seems to not answer or respond to emails. So I’m going to be out money due to this company’s horrible customer service. I would rather buy their products from Ulta or one of those store rather than direct from their website as at least Ulta will actually respond to emails.
Response from Michael Todd BeautyJan 13, 2025
Hi, this is Ellie with Michael Todd Beauty. We’re sorry to hear about your experience with your purchase and would love to help turn it around for you. Please reach out to us at [email protected] with your ticket number, email address, and a brief description of your concern so we can assist you more effectively. Thank you for your patience and understanding!