Michael Todd BeautyMichael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
Michael Todd Beauty (michaeltoddbeauty.com) has 819 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 696 reviews with 5 stars · Clear filters
Consumer
The very prompt response and the willingness to listen and work to solve my issue.
Response from Michael Todd BeautyJul 10, 2025
Thank you so much for your kind words! 💜 We’re so glad our team was able to respond quickly and work with you to find a solution. Your satisfaction means everything to us, and we’re always here to help however we can! ✨
MB S.
Kaylee in customer service was so helpful! She responded quickly to my concern and sent a replacement right away for the defective item. Couldn’t have been better. Very easy to do business with! Thank you Michael Todd!
Response from Michael Todd BeautyJul 10, 2025
We’re so happy to hear that Kaylee was able to take great care of you! 💜 We pride ourselves on making things right quickly and easily, and it’s wonderful to know your experience reflected that. Thank you so much for your kind words and for being part of the Michael Todd Beauty community! ✨
Amy
Warranty Replacement My device broke and I enquired about the 3-year warranty. Customer Service responded promptly and offered to sent me a new device right away. I couldn't be happier. This product is amazing and I use it every week. I wish I had known about it sooner.
Response from Michael Todd BeautyJul 10, 2025
We’re so glad to hear our team was able to help quickly and get you a replacement—thank you for trusting us! 💜 It makes us so happy to know you’re loving your Sonicsmooth and using it weekly. Your kind words mean the world, and we’re just as thrilled you found us (even if a little later than we’d all like 😉)!
LaKisha M.
Looking for a safe and easy way to get rid of unwanted facial hair? Look no further than the Sonic Smooth. It was easy to use and my face felt so good afterwards. It rids of facial hair fast. You will love this product.
Response from Michael Todd BeautyJul 10, 2025
We’re so happy to hear you’re loving your Sonicsmooth! 💜 It means the world to us that you found it easy to use and saw great results. There’s nothing better than that smooth, fresh-faced feeling—thank you so much for sharing your experience! ✨
Krishna W.
I purchased the Sonicsmooth Pro+ × 1 in March of 2024 and absolutely love the product. It’s easy to use and provides similar results as a dermaplane treatment at the spa. Unfortunately my device stopped working last week and I reached out customer service about the issue. I received a prompt response with two options for replacement, both of which are very customer friendly. I am extremely satisfied with both the product and service provided. THANK YOU!
Response from Michael Todd BeautyJul 9, 2025
We’re beyond grateful for your kind words! 💜 It’s amazing to hear how much you’ve loved your Sonicsmooth Pro+—and that it’s been giving you spa-like results right at home! While we’re so sorry to hear your device stopped working, we’re thrilled our team could make things right quickly. Thank you for sharing your experience and for being such a valued part of the Michael Todd Beauty community! 😊
Amanda S.
My unit has stopped charging. I reached out to them yesterday and got a response within 24 hours. They are willing to back up their product and send me a new one. You can’t ask for better customer service than that!
Response from Michael Todd BeautyJul 9, 2025
We’re so happy to hear that our team was able to take care of you so quickly! 💜 It means the world to us that you took the time to share your experience. We truly stand behind our products and always want to make sure our customers are supported every step of the way.
Sabrina K.
Great product, great service!
Response from Michael Todd BeautyJul 9, 2025
Thank you so much for your kind words! 💜 We're thrilled to hear you’re loving both the product and the service—that means the world to us! ✨
Jen L.
I love my device so much and it’s been amazing at removing peach fuzz. Plus it’s saving me so much money as my local salon tries to charge $75 to dermaplane with a facial. Recently I took the device on a vacation and TSA confiscated it! I was so bummed and reached out to Customer Service and they are replacing the device since I still have all of the other components. They were so quick to respond and so helpful! Amazing customer service to be applauded!!!
Response from Michael Todd BeautyJul 8, 2025
Hi, We’re so glad to hear how much you’ve been loving your device—and wow, thank you for sharing your story! We're so sorry TSA took it (we'd be bummed too!), but we're thrilled our Customer Service team could step in to help. Your kind words mean so much to us, and we’re grateful to have you as part of the Michael Todd Beauty family. Enjoy your replacement and keep glowing! ✨
