Michael Todd BeautyMichael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
Michael Todd Beauty (michaeltoddbeauty.com) has 819 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Heather B.
The thing I love about this product is how mobile it is- it stores right in my bathroom bag to go. It works so well, I get compliments on how fresh my skin looks.
Response from Michael Todd BeautySep 29, 2025
We’re so thrilled to hear that! 💜 It’s wonderful that the mobility of the product makes it easy to take anywhere, and that it’s leaving your skin looking fresh and glowing.
Marlene B.
My sonic smooth pro quit charging. I emailed them and they responded the very next business day. They are replacing my device for free. I use the sonic smooth pro weekly and love it.
Response from Michael Todd BeautySep 23, 2025
We’re so happy to hear this! 💜 Thank you for sharing your experience—it means the world to us to know that our team was able to help quickly and get you back to enjoying your Sonicsmooth Pro+. We love that it’s become a part of your weekly routine for smooth, glowing skin!
Cassandra L.
I had written a bad review on this company when I had no help with my machine- They reached out to me and actually took care of the problem and it’s my machine- I’m glad they made it right- My only suggestion , is that they give their team the power to do this right at the start, so customers don’t have to freak out first. Many would just toss it and never shop with them again - having managed many big box and small retail establishments, I understand how helping the customer - helps build a business- I hope they read this and empower their team to fix it first- no questions
Response from Michael Todd BeautySep 23, 2025
Thank you so much for updating your review and for giving us the chance to make things right. 💜 We truly appreciate your honesty and your perspective—it’s feedback like this that helps us grow and improve. We’re so glad your machine is now working properly, and we hear you on empowering our team to resolve issues faster. That’s something we’re actively working on, so every customer feels supported from the very start. We’re grateful you stuck with us and shared your experience—it means a lot.
Jacque S.
Great customer service. I purchased my sonic smooth pro in early August and for some reason it will not turn on or charge. They answered my email that day and are going to send me another one.
Response from Michael Todd BeautySep 18, 2025
We’re so glad our team was able to take care of you so quickly! 💜 While we never want to hear about a device not working properly, we’re happy to know a replacement is already on its way. Thank you for giving us the chance to make it right—your experience means everything to us!
Pheobe S.
I was skeptical to purchase the sonicsmooth but I am sure glad I did. There was a bit of a learning curve figuring out the correct angle to hold it but once I did it was very easy to use. It leaves my skin very smooth. I use it about once a month and my skin stays smooth. Customer service is very good. I had an issue with mine. The motor just stopped working. I emailed and they answered the next morning. They are going to replace it. I highly recommend the sonicsmooth to anyone looking for an affordable alternative to expensive trips to the salon/clinic.
Response from Michael Todd BeautySep 17, 2025
We are absolutely thrilled to hear this! 💜 Thank you so much for giving the Sonicsmooth a chance and sharing your experience. We know it can take a little practice to get the angle just right, but once you do, it’s amazing how easy it becomes—and the smooth results speak for themselves! ✨ We’re so glad our customer service team was able to take care of your device issue quickly so you can continue enjoying your treatments.
Margo M.
Incredible customer service! I purchased my Sonic Smooth a little over a year ago, and for some reason it quit taking a charge. I contacted customer service and got an immediate response. I couldn't find the actual order, but Leah found it in their records and are replacing my handle. I have enjoyed using this device for a year now and will continue to use it faithfully. Why pay to have a dermaplane when I have a Sonic Smooth? Love it and appreciate their customer service being so helpful.
Response from Michael Todd BeautySep 17, 2025
We are absolutely thrilled to receive your positive review! 💜 Thank you so much for sharing your wonderful experience with both the Sonicsmooth and our customer service team. We’re so glad Leah was able to help quickly and get you back to enjoying your treatments. ✨ It means the world to us that you’ve been faithfully using your device for over a year—why pay for dermaplaning appointments when you can achieve glowing, smooth skin at home, right?
Jennifer S.
The Sonicsmooth is designed to be gentle and effective, even on sensitive skin. I don't recommend using oil during the process, as the device works best on a clean, dry face. However, you can moisturize immediately after dermaplaning to hydrate and soothe your skin!
Response from Michael Todd BeautySep 10, 2025
Thank you so much for sharing your thoughtful review! 💜 We love that you highlighted how gentle and effective the Sonicsmooth is, even for sensitive skin. You’re absolutely right—it’s best used on a clean, dry face for optimal results, followed by moisturizer to lock in hydration. We’re so glad you’re enjoying your experience with it!
Wislanda R.
Me encanto todo y realmente sus productos son de alta calidad me funciona muy bien y obvio seguiré ultimándolo porque me encantan y me enteria probar la maquinilla láser toy ansiosa por comprarlo 😍😍
Response from Michael Todd BeautySep 10, 2025
We’re so happy to hear how much you’re loving everything! 💜 It means the world to us to know our products are working so well for you. We’re excited for you to try Lumos IPL as well—it’s such a great addition to your beauty routine!
