Michael Todd BeautyMichael Todd Beauty is a maker of award-winning at-home beauty devices and organically based skin care products sold through prestige retailers and exclusive spas throughout the world. The Company offers a complete destination category of beauty devices designed from an aesthetic and functional perspective to meet the needs and concerns of today’s skincare customers while reinventing the shopping experience for the skin care customer of tomorrow.
Michael Todd Beauty (michaeltoddbeauty.com) has 819 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 696 reviews with 5 stars · Clear filters
Claire W.
Very impressive customer service. I have been loving my Sonicsmooth Pro+ and have actually purchased several for family and friends. Unfortunately I had a problem with the handle on mine so contacted Michael Todd and received an immediate reply saying they’d replace it. How refreshing to deal with a company that stands behind its products 100%. Thank you.
Tammy S.
My Sonic Smooth Pro Plus does not charge. I reached out and they gave me the option to have it replaced at no cost
Alexandra B.
Extremely prompt customer service with immediate replacement within warranty period
Response from Michael Todd BeautyNov 25, 2025
We are absolutely thrilled to receive your positive review! On behalf of our entire team, we want to express our deepest gratitude for your kind words and for taking the time to share your experience. 💜 We’re so happy to hear that our customer service team was able to assist you promptly and provide an immediate replacement within your warranty period. Your support truly means the world to us!
Lori
Customer service team was excellent in getting back to me with all my questions. Very professional company!
Response from Michael Todd BeautyNov 25, 2025
We are absolutely thrilled to receive your positive review! On behalf of our entire team, we want to express our deepest gratitude for your kind words. It means so much to us to hear that our customer service team was able to support you and provide a great experience. 💜
Kelly W.
I've been very impressed with Michael Todd Beauty. At first, I didn't understand the features of my Soniclear Elite since I was a previous Clarisonic user. The agents who assisted me via email walked me through the features and got me up and running with my Soniclear, which I absolutely love! I have really noticed a change in my skin. So they have great products, and equally great customer service - glad I took a chance on Michael Todd Beauty!
Response from Michael Todd BeautyNov 13, 2025
We are absolutely thrilled to receive your positive review! 💜 On behalf of our entire team, we want to express our deepest gratitude for taking the time to share your experience with the Soniclear Elite and our customer service team. It truly means so much to hear that you’re loving your device and seeing real results in your skin!
. R.
I have been going to Michael Todd for many years- my recent visit on Tuesday 28th October- and as always a great experience- nothing too much trouble & all staff very attentive & friendly. My biggest thanks to Marie, who cuts my hair, and runs an amazing team. A great hair cut & always addresses any issues I may have- So. - Thankyou to you all-❤️❤️
Response from Michael Todd BeautyOct 30, 2025
Thank you so much for your wonderful feedback! We’re so happy to hear you’ve been part of the Michael Todd family for so many years and that Marie and our team continue to deliver a great experience. We’ll be sure to share your kind words with everyone — they’ll love hearing this!
Laura B.
I love how it makes my skin feel!! I bought two and one doesn’t charge but they are sending a new one. I was a little disappointed when I realized it doesn’t rotate but have since decided I like the vibrations. Great product and customer service.
Response from Michael Todd BeautyOct 29, 2025
Thank you so much for sharing your experience! We’re glad to hear you love how your skin feels and that our team could help get a replacement sent for you. We totally get it—while Sonicsmooth doesn’t rotate, the gentle vibrations really do make a big difference for smooth, glowing skin. So happy you’re enjoying the product and our customer service!
Pam G.
Michael Todd Beauty recently went above and beyond to assist me in replacing a lost charging cradle for my Sonicsmooth device. Their Customer Service is prompt, professional and FAST! I am so appreciative - now I can put my worries about having a hairy face behind me. Thank you, Michael Todd Beauty Customer Service Team! You have a customer for life in me.
Response from Michael Todd BeautyOct 29, 2025
Thank you so much for sharing your experience! We’re thrilled we could help get your Sonicsmooth charging cradle replaced quickly, and we love hearing that you’re enjoying smooth, worry-free skin. ✨ Your kind words mean the world to us—we’re so happy to have you as part of the Michael Todd Beauty family!
