Michael Todd BeautyReviews of michaeltoddbeauty.com

I purchased their products back in March 2023, 125 days ago and decided it was not the products I wanted to use on my face and ultimately decided to return them unused. Received e-mail from customer service department that they only had a 30 day return policy. And, I thought that was for dissatisfied customers only. Now I’m out over $120 and nothing to show for it. Will not recommend them in the future and will never do business with them again. Their policies are too rigid especially since these were unopened products.

Absolutely horrible company. I ordered a Sonic Brush and it was defective. They say they have a 30 back return money back guarantee. They refused to send me a label and want to send you a replacement. I do not want a replacement. I called bank and put a claim in. This is basically fraud. I would NEVER buy anything from them again.

I ordered 2 brush replacements, they said shipped, but I never received them, nor did the tracking ever say shipped or delivered. I contacted them and they said they'd look into it and I never heard back. Very poor customer service and they now have my money and I have nothing.

Product doesn’t work out of the box. No response from company CS. No phone #, only email. There are, some might call them unscrupulous, ways to work around solving my concerns…

This company does not deliver what their website says is included with the product. The website stated a FREE sensitive face brush is included with the Soniclear Elite. What actually comes is a coupon and to use the coupon you have to pay the shipping. I contacted customer care and got zero satisfaction after three days of texting back and forth. There is no phone number to speak to someone.

They charged me shipping even after I entered their free shipping promo code that worked at check-out! This is not a trustworthy company! They make you think you're being charged one thing, and then charge you more.

Horrible Company! Went on their site to purchase a deplaner. I ordered one (1). I checked it before I finalized the transaction. After I entered my CC# and ordered, it changed the amount ordered to 3 & I was charged over $300. I tried to contact their customer service & you can not get to them via phone. I immediately sent an email asking them to correct the order. I got a an instant email back stating they would be in touch. The next day they emailed me telling me the order couldn’t be changed because it was already shipped and provided me with a fake tracking number. I sent them another email telling them to cancel the entire order . I contacted my credit card company and Michael Todd responded to them by sending them various “ emails” that they claim to have sent to me but did not. It’s easy to type up an email after the fact, hold it in drafts & never send it to the customer to make it look to the credit card company that they have been in touch with you. This, in itself, is shady. I figured I would send them all back for a refund. But then I reviewed them online and read about people who sent them back for refunds & Michael Todd Company refused to refund because they claim to have received “ empty boxes, broken items “ etc etc. I am going to attempt to return my items- every excuse not to refund. If I don’t receive a full refund I will again update this review. Michael Todd in my opinion is a very shady company & I would advise “ Buyer Beware”

I bought this twice and both times it died within a week. It does not keep its charge!!! I can use it At best for seconds at a time and the company is scamming and scummy they don't wish to respond and respond and so they don't