Premila K.
Refund Fraud
I ordered a dress and a tunic top For my daughter. These were big and I returned them. After almost 10 Days of receiving the returns they sent an email that they have approved the return of only one item and the dress is not eligible because it was washed or worn. The labels were there and I called them the same day I received because the top and the dress was big. They kept the dress and the funds and the this particular dress which I returned was sold out online. They mentioned since I washed or wore it was not eligible for return. They kept the dress, funds and put this dress again of the same size for sale online. They don’t return the funds and they keep the dress and sell it again online. If I washed it how would you sell the same size dress online which was sold out before and a few days after I returned? This is huge rip off and and no explanations to any of the emails I sent. I would request a refund since you are selling the same dress online after I returned.
Response from Mia Belle BabyDec 30, 2022
Hello Premila, We show both items were refunded after further review of your tracking details showed the return was submitted the day of delivery. The refund was submitted prior to this posting. The return processing team may have found something on the item such as hair or another material they felt the item was used or worn. It could have happened when trying on the item and removing it, likely hair may have been caught in the dress and the return processing team marked the item as used. We hope we can work with you in the future on a new order and apologize for any inconvenience this may have caused you. Thank you.