mHelpDeskReviews of mhelpdesk.com

The people at mHelpdesk over promise and the software under delivers. Support is bit of a joke as they will do more to get you to go away than they will to fix the issue. For the price its not worth it. Save time and money by going to something else.

We have been using this crm for almost a year now and it just has way too many issues that instead of helping us run a better business is creating problems for us. The schedule is impossible to read and see when some one is available maybe is we have too many employees idk. When you schedule an all day job with their "all day" job feature it gives them 12am to 12pm times instead of our hours of operation which are marked on the settings. It makes absolutely no sense. And I've contacted them about it so is not like I don't know ho to use it. They have a cool feature to take a deposit from clients but when you transfer everything to quickbooks it splits the checks in 2 and I now have a huge mess in my quickbooks that makes me cringe as I write about it. There is no way to follow up on estimates, no follow up system, no way to schedule follow ups or keep up with when to call them back. And the last thing the don't have a way to select what an individual employee sees, they either see everything or nothing. The staff is no problem, the problem is managers. I want them to see only what is assigned to them not our entire data. This are not small issues, this makes everything harder. I've contacted them about this issues several times. And all they do is tell me to send an email with my feedback. And that is why I am only giving this a 1 star rating.

mHelpDesk has really made keeping track of jobs and assign jobs to maintenance technicians an easy process. No more paper unless someone requests it. They customized my form and make changes for me with the click of a button. Sorting thru jobs to look for recurring calls and track problems is easy too.

We just purchased mhelpdesk.com account for our business and we have been blown away by the amazing customer service!! Especially thankful for Tiffany, Niahmu, and Rania for going above and beyond answering several questions, being patient and so helpful! Love this experience so far.

always helpful and eager to please. very pleasant to work with

I have been using mhelpdesk for almost 2 years, i think. I have to say that the potential of this platform almost seems limitless. It is so customizable. Also the chat feature is amazing. You can literally chat in from your login and talk to someone who can help you pretty quickly. However, over the time I have used them there have a lot of glitches. My technicians in the field often have trouble with the app going offline and loading the appointments I schedule for them properly. We also have had a lot of glitches with recurring jobs and recurring invoices. The most frustrating thing about these glitches is they never really solve the problem they just end up giving you a work around that bypasses the glitch. For example we use recurring invoices, saves hours of time. All of a sudden one day we wouldn't be able to open the new generated invoice to send it to the customer. This happened on almost 2 dozen accounts at the same time. Their solution was to go back to the original invoice, delete it and setup a new recurring invoice for the customer. That doesn't fix the problem that only causes more work for me. Also when we delete the original invoice it erases all the invoices that have been generated and sent out to customers since the original invoice was created. So that is an example of their tech department. There is no direct line to the tech department so any serious glitches that cannot be solved by chatting in you have to send an email or submit a ticket. But we submitted 5 tickets on this invoice issue before someone even gave us a workaround and that was after I called them and made some noise. All in all I think this company is new but really growing. In my opinion their biggest hurtle has been effective coding, glitches and genuine resolutions for those glitches.

Going from our last CRM over to mHelpDesk was like going from a tricycle to a Jet Plane. Every time i was frustrated with mHelpDesk it turned out to be my lack of knowledge of the features and how they integrate. While the tutorials could be better to walk you through setting up and utilizing the system, customer support is always there. Not only did mHelpDesk have all our Deal Breaker features, but it had more than we thought we needed. Estimates, for example, is a great tool. The schedule board is well designed. Unlike our last Field Management Software, which had not changed in 10 years, mHelpDesk is constantly adding new features.

This product is a game changer. We started using mHelpDesk about 6 months ago and I haven't had a headache since. It has literally made work 10x easier. The program is user friendly. The support staff is top notch. Questions are answered almost immediately. They are super helpful and hands on when needed. And the mapping tool pretty much makes me want to cry tears of joy. I would highly recommend this product to anyone in the service industry.