MGM Grand Las VegasReviews of mgmgrand.com

Went to get a physical key from Juliet at the lobby desk and found her to be less than helpful and frankly annoyed to help. I had to go back to the desk later in the day and when it was my turn to go to the desk by happenstance she was the attending person. She glared at me and walked away (left her position). It's hard to imagine that was not intentional. We've stayed at MGM properties no less than 2x annually for the past 20 years and this was my worst experience. I'll likely give MGM another shot in the future however for this trip I've cancelled reservations for meals and will gamble at the Wynn.

My stay at the MGM Grand was, frankly, a letdown. The biggest headache was the elevators-half of them were out of service, turning what should've been a quick trip to my room into a frustratingly long ordeal. Waiting 15-20 minutes just to get up or down was ridiculous, especially in a place this size that's supposed to run smoothly. The atmosphere didn't help either. The whole resort reeked of stale smoke, which clung to everything and made it feel less than fresh. It's Vegas, sure, but a little ventilation wouldn't hurt. Then there's the pricing-everything, from food to drinks to basic amenities, was outrageously expensive, even by Strip standards. It felt like a cash grab at every turn. The staff didn't exactly improve things. Some were flat-out rude, acting like they were doing me a favor by doing their jobs. The overall vibe of the resort was just dingy-worn carpets, dated decor, and a general sense that it's coasting on its name rather than keeping up with expectations. For a place that markets itself as a premier destination, it fell way short. I'd think twice before booking here again.

Expencive smoke stinking dump! Paid a sick price, but due to we had to go for a congres, we took it. Staff that had no information, no service, no knowlege- they thought working there would make them kings- and queens- it doesn't. Dirty room, hair in the drain, spots, broken bathroom equipment, showercurtain was stained, mirrors stained, toilet full of crap. Walls are so thin you can hear what is said in the other end of your neighbors phone. Carpet in the room was worn down and really dirky. Wallpaper torn, full of wear marks. Main lamp in beedroom was so full of spots and stains it looked like it was never washed. Casino area is unhealthy smokefilled and smoke drags into every restaurant making it stinking like an old joint in the early 80'. Det some ventilation! The prices in the hotel restaurants and shops was just plain stupid. Food was less than average oversaltet and rather chewy. A $100 MGM steak I would charge $15 in my restaurant. I tested chiken- it was so dry and tasteless it was a shame! I would rather stayed at a cheap motel and had a better experience.

The MGM is a beautiful hotel! We were able to check in early and the concierge was very good!! The food however, has gone down hill. Went to eat at the MGM Grand buffet, and the food was very underwhelming. It was almost like we were at the Golden corral rather than a signature hotel. Lazy River was wonderful however, $30 for a drink was honestly a little bit ridiculous!! Overall it was a fun experience.

Do not pick this hotel. The service is poor from start to end. The staff is rude, they do not clean the rooms and they charge you $22 per bottle of water. These are the courtesy bottles that normal hotels leave on the tables free of charge. Forget this hotel.

Absolute scam, offered free bets but after depositing and placing the qualifying bet I got no free bets. I then had to confirm my identity which I did but after doing this it would even let me log on. AVOID

The online betting service is terrible won on golden wheel to play on game that doesn't even work or load spoke to customer service who were really terrible Sarah in particular don't waste your time with this site when you have an issue you'll regret using them

I attended the Watch Party at the MGM Grand for this year’s 2024 Super Bowl… What’s up giving out Raiders shirts for the Super Bowl where the Raiders are not even playing. We paid $500 each and that’s the cheapest gifts you try to hand out. Also shirts on the table again that had NOTHING to do with the game. My guess something left over from another event. I will never, ever go back to this cheap, old hotel…..