MGM Grand Las VegasReviews of mgmgrand.com

Hotel louxor vieillissant Bien que très bien situé et bien desservi par les navettes gratuites du groupes MGM, cet hôtel en forme de pyramide est plus que vieillissant. Ascenseurs décrépis, moquettes usées, et j’en passe… Les chambres (dans la tour) bien que de bonne taille, ne sont pas très bien entretenues. Le personnel de ménage, très gentil au demeurant, ne se contente que de changer les serviettes et refaire les lits (changement de draps, aspirateur, serpillère, nettoyage de salle de bain et poussières, pas fait pendant toute notre semaine de présence) Attention aussi, lors du Check in, l’hôtel prend une empreinte de votre carte bancaire puis se permet, pendant le séjour, de prélever des montants non justifiés, voire même modifiés, et ce avant même le check out… Idem, lors du check out : paiement d’un solde qui ne concordait pas avec la facture prévisionnelle, convenue lors de la réservation, rajout de 300 dollars non justifiés, sans facture ni signature de notre part que nous avons quand même payé Puis 2 jours après notre départ de l’hôtel, des montants non justifiés ont été prélevés sur la carte visa 😞 Personnels à l’accueil pas super agréables (ne font aucun effort pour parler lentement, en articulant avec les étrangers) et encore moins à l’écoute dès lors que l’on rencontre une difficulté money, money, money Expérience très mitigée, ça sent vraiment le commerce à plein nez Je déconseille vivement cet hôtel. Aging louxor hotel Although very well located and well served by the free shuttles of the MGM groups, this hotel is more than aging. Decrepit elevators, worn carpets, and so on... The rooms (in the tower) although of good size, are not very well maintained. The cleaning staff, very nice by the way, is content to change the towels and make the beds (change of sheets, vacuum cleaner, mop, bathroom cleaning and dust, not done during our entire week of presence) Also be careful, during Check in, the hotel takes a fingerprint of your credit card and then allows itself, during the stay, to withdraw unjustified amounts, or even modified, even before check out... Ditto, at check out: payment of a balance that did not agree with the forecast invoice, agreed during the reservation, addition of 300 dollars unjustified, without invoice or signature on our part that we still paid Then 2 days after we left the hotel, unjustified amounts were taken from the visa card 😞 Staff at the reception not super pleasant (make no effort to speak slowly, articulating with foreigners) and even less listening when you encounter a difficulty Money, money, money Very mixed experience, it really smells like commerce

I didn’t have a good experience here. The room was amazing, so I can recommend that. On day one I was woken early by adjacent rooms slamming their doors for no reason (it wasn’t the person opposite) but two rooms to the left of my room. Then they slammed their doors repeatedly 30 times in a row. On day two, early morning, the same thing happened, so I opened my door to see who was doing it and it was two teenage girls and one ran off down the corridor. I had already reported it to housekeeping by phone. Also had door slamming last night at 11pm. This morning I was woken at 2am by a woman screaming. There was banging and a man shouted at her to shut up, so I rang security cos I was scared for her safety and a man came to check. He was fast. I wouldn’t stay at this hotel ever again. I also got followed around the hotel by a group of men.

Went to get a physical key from Juliet at the lobby desk and found her to be less than helpful and frankly annoyed to help. I had to go back to the desk later in the day and when it was my turn to go to the desk by happenstance she was the attending person. She glared at me and walked away (left her position). It's hard to imagine that was not intentional. We've stayed at MGM properties no less than 2x annually for the past 20 years and this was my worst experience. I'll likely give MGM another shot in the future however for this trip I've cancelled reservations for meals and will gamble at the Wynn.

I picked this hotel for our Vegas vacation because of my good experience visiting the restaurants and event place inside the property years ago (I was at Bellagio hotel back then ) and better price (Got what I paid for!) Now, I'm really traumatized because of the horrible abusive treatment from Manager Arthur. PROS 1) Location is really good and you can use the monorail right outside. Walking around too is ok if you have the energy. 2) The vibe of the property is good as the people are of diverse age group and race. 3)The Hakkasan club/bar and Morimoto restaurants are just one of the best places in Vegas. 4)It is a big property with lots of happenings and things to do like watch Cirque du soleil and Jabbawockeez. 5)Valet staff is very helpful and polite-- will assist in getting a cab (no UBER available). CONS 1) Casino lobby reeks of cigarette smell and the area needs an update-- dingy carpets, dark dirty lightings, etc. 2) Room- Really old and barebone! Only hand soap, lotion, shampoo, conditioner(btw empty bottle upon check in) and body wash-- worst than a 3-star hotel. Water pressure in the shower is really weak, toilet paper holder is broken, and picture frame in the room has an old forgotten crack-- badly needs maintenance. (Housekeeping were good in that they tried to keep our room clean) 3) No complimentary bottled water, coffee, whatsoever in the room. No coffee maker or airpot nor glass to use as well. No fridge to be used-- overpriced bottled waters and bar took the spot. 4) SuperBAD Customer Service from Manager. (Frontdesk "Sofie/Dorie?" who checked us in at 2AM was awesome and sorry I didn't get your name). The Manager called Arthur is horrible. I questioned the "No Show Charge" ($253.10) and instead of explaining he kept on dismissing my complaint like I don't understand their policy. I bought and prepaid an added room night stay last minute from MGM APP/SITE because we were arriving in an off hour time (delayed to 2AM)with a SPECIFIC NOTE of our ETA(confirming that we are definitely arriving!). I still got charged additional "NO SHOW" when we actually arrived(late)--even with a confirmation note to the management of our arrival in advanced. This almost amounted to me paying "double" --paying my own room and also paying again for showing late for my PAID room even if the management were informed of ETA which did not make sense to me(technically I have less than 9 hours use of the hotel upon arrival anyway so why am I being punished to pay again for my already paid room??). The manager tried to continue to intimidate me and bully me as a customer by threatening to call the security instead of showing the policy -- and this was because I was trying to look for that policy of "no show" and how I can be charged like that. We went back and forth with no resolution and no clear documentation on the issue and he still could not show anything from his part (he could only show me a "no cancellation policy" -- nothing to do with my concern and question). He became even more rude after and treated me like as "someone causing disturbance" after failing to show any explanation on their website regarding this weird charges as I continue to ask for it. I decided to apologize on my part if I was "annoying him" but I have told him again it felt like being "robbed" of my hard-earned money. You'd think he'd apologize at least but NOPE-- this manager just continued to be as abusive, atrocious and dismissive (w/continuous threat of calling security btw). The whole "conversation" revolved around Arthur being a a real bully, being brash, cutting me off and just threatening me for the "disturbance."(tried to bully and shame the customer too for getting the other rooms from 3rd party business-really atrocious).He also accused me of "tiktok bullying" after I told him I would show to customers and record that documentation if there is any of the weird "no show" charge policy if he can show it( which he failed to find on their website).This person must have had received tons of complaints already (maybe TIKTOK real complaints too!) for this horrible abusive customer/person treatment and I could clearly understand why. To cut this very long review, my last night of good stay was ruined by a very obnoxious, abrasive manager who needs more customer service training, good manners, and care to customers. This staff's accusatory tone and issues regarding "tiktok bullying" from me was his own negative projection and was like the final straw that made me just step back. I obviously cannot say anything more that would make this "broken and jaded staff" help and listen. Will I stay again at MGM? Maybe, if a good overhaul is done--specifically customer service, management/manager training(This guy should not be in customer service industry)and hotel facelift.

First, the price given by the front desk when I called didn't include resort fee, parking fee, or any of the other incidental fees. There is even a fee to use the refrigerator in the room. I'm surprised they don't have a fee for the toilet paper. I remember the days when parking was free and you could actually use the refrigerator.

They changed their roulette tables and added a 3rd green. Absurd. They keep making their house edge bigger and bigger!

Just returned from a week at the Luxor Resort in Las Vegas. The Hotel it self is looking a bit jaded and the suite we had in the East Tower was in need of some TLC as furniture was showing signs of wear and tear and age with most wooden furniture scratched and flaking. Also discovered that our room ( on the boulevard side of hotel ) seemed to have no glazing soundproofing and so we spent a couple of nights with very little sleep before we were transferred to the West Tower which is at the back and was a lot quieter although I think the hotel needs a soundproofing upgrade. A part from the room issue we also had a problem with items from Starbucks appearing on our bill and we are grateful to Josh for resolving these issues and the room change, although at final check out there were new items from Starbucks. We were not impressed with Starbucks staff attitude and we also found this attitude seem to extend to outlets outside the hotel. The buffet was over priced and not of a very good quality and I spoke to Cathy who was helpful and listen and hopefully passed on my constructive information but once bitten we never returned. However the staff and food at the Pyramid Cafe was excellent and we both felt it was the one place that had no changed over the 18 years we have been visiting Las Vegas, we also wish to thank two of our casino hostesses in Michelle and Eve who were an absolute delight to meet. Finally I tried hard to obtain an explanation of the resort fee charged which was $39.85 a night but was told it is compulsory for every room and consists of 4 things therefore making each item approx $10 a night. Firstly it is to allow wi-fi to be in the hotel although if you use one of their computer terminal you have to pay for that as well, secondly it is for the facilities of Pool,Gym and Spa and it is your responsibility to get the most out of these - the pool was closed but no refund, the Spa charges for all treatment so do not know why we had to pay and with two bum knees I could not use Gym but that was my hard luck. I asked that if my mentally and physically disabled grand daughter was in a room would they charge her as well and they said yes!!!. Thirdly it is for the opportunity to use their print service for your boarding passes so you need to have them printed once a day every day to make best use of this and fourthly it is for local phone calls ( I do not know anybody in Las Vegas ) and for toll free calls which by their nature are free anyway. I suggested they charge the people that use these facilities and not just everybody and was informed that they had tried but that those being charged objected to paying for what they were using whilst those that did not use them were not charged so they decided it was fairer to charge everybody ( go figure!!! ). Next time I will look for a hotel that does not have these unfair charges.