Metal UnlimitedReviews of metalunlimited.com

There shipping is a disaster.. Don't trust or order from them... word

I order 2 items (same thing) on November 26// After several emails I received on Dec.28 with only 1 item delivered// e mailed them same excuses// emailed again on Jan 10 and Jan 11 with no response.. They have had teir money since Nov 26 2021 Just want my second item.

I ordered a metal sign and the email confirmation said it ships within 5-7 days. It was supposed to be a Christmas gift. It's now been 18 days (well beyond Christmas) and it still hasn't shipped. I canceled the order but they refuse to refund my money. They refuse to even acknowledge their own statements of 5-7 days. Customer service is nonexistent and truly does not care about their customers. I filed a complaint with the BBB which has rated the company an F due to customer complaints. There are 64 complaints just on delivery issues alone. I have filed a credit card dispute since they refuse to issue me a refund for an item never received.

Now going on 7 weeks and still have not received my order! The worst company ever!!! I have been waiting for my order for over 5 weeks and my credit card was charged on the day I placed my order! I have emailed many times to only receive the same reply “we apologize for the delay”. I tried calling, they don’t accept calls and tell you to email. I can’t get a straight answer as to when I can expect my order. Very disappointed in their customer service

I placed orders for two signs. They accepted the order then I was advised it wasn't able to be filled (no idea why) and my Visa would be refunded. I ordered the products from another company. I unexpectedly received my order from Metal Unlimted and was charged. I tried to email, phone calls and I received ZERO customer service telling them I ordered from another company after THEY CANCELED. They refused to return phone calls. I ended up with extra signs for over $240 that I didn't want. Customer service does not exist.

We have ordered 2 custom signs from Metal Unlimited. They both came in a timely manner and are beautiful. Thank you for the quality work.

If I could leave a worse review, I would. I have a Party this Friday, and I ordered these six weeks ago. Unfortunately, they used the only company worse than them to ship these, FedEx. So FedEx says to call them and they say to file a claim with FedEx. Don't use either of these companies, you'll regret it if you do.

So disappointed. It's been months. So I'm taking a hard edge with this review. I sent them a YouTube review months ago. I wanted to add it here, but it wasn't allowed. What they sent was dangerous. I have ordered b4 from them and I KNOW FOR SURE this is not how it's supposed to come. I made it very clear to them that the next 2 signs I was going to order were going to folks who are BLIND. They READ WITH THEIR FINGERS. Both are also musicians. This sign could've caused them permanent damage. I am shocked that they have not refunded my money, asked me to send it back so they could see it, OR replace it as they said they would over a month ago. The wedding was early August. This is so embarrassing...for you.