Metal UnlimitedReviews of metalunlimited.com

Exceptional quality. It took about four weeks to get my order, which was what they promised when I ordered. The design is accurate. I'm excited to show it off.

I'd give a zero star for Customer Service (Really the Woman Owner). I've been in sales all my working life and what I had to put up with, when I called about an Initial Circle I purchased 2 of through GroupON's. I got one of these circle in a Copper finish and when it arrived it's Brown NOT Copper. The 1st customer service person I spoke to said it's copper. I own a lot of copper items and this is nothing like copper. She offered me 50% off another item. I said I want this one correct and asked to speak to her supervisor. She put me through to a Human Resource Supervisor. She said the copper is written on that paint color. I told her it's not copper but brown. I ask her if I could speak to the owner, she put me on hold for a while and then the Woman "that said she was the owner", told me she looked at my Group-On price I paid for the 2 signs I got and the color was Copper that I got. I told her it's not copper but brown and I know what copper looks like and had worked with color chips and color chart all my custom decorating years and this is NOT copper I received and she said no one else has ever complained about this color but me and there's nothing she could do about it. I said you're not going to help me with this problem and she said, NO. I said you don't want to help a customer with this problem and she said NO. This is where things went really wrong: SHE SAID, "THIS IS WHAT YOU BOUGHT AND THIS IS WHAT YOU GOT, THERE NOTHING I'LL DO FOR YOU". I SAID, WOW! YOU ARE THE WORSE OWNER I'VE EVER HAD TO DEAL WITH AND YOU DON'T EVEN NO HOW TO TAKE CARE OF A CUSTOMER. SHE THEN SAID, WE DON'T NEED CUSTOMERS LIKE YOU. I TOLD HER SHE'S THE NASTIEST PERSON I EVER HAD TO DEAL WITH AND I WOULD MAKE SURE MY FRIENDS AND FAMILY NEVER BUY FROM METAL UNLIMITED. I LOOKED UP METAL UNLIMITED AND SEEN THAT THE OWNER IS A GUY BY THE NAME OF: TANCE HUGHES. TRIED TO CONTACT MR. HUGHES BUT GOT NO RESPONSE. ALL I CAN SAY IS WHOEVER THIS WOMAN THAT WAS SO NASTY WAS, SHOULD NEVER TAKE CARE OF A CUSTOMER PROBLEM AGAIN. SHE NEEDS FIRED!

I was really worried about buying from here after reading the reviews. I placed my order, crossed my fingers and marked on my calendar the end of 6 weeks (order was to arrive in 4-6 weeks) just in case it didn't come I would know when to start complaining. I got an email at the beginning of week 4 and by the end of the week my metal design was here. It was perfect! No problems and it looked wonderful. So happy I didn't go with the reviews and ordered from them.

BUYER BEWARE 🚨 DO NOT buy from Metal Unlimited They will just take your money and not care at all about sending your product. I ordered a piece Nov 1st as their site states 4-6 weeks shipping to get it before Christmas. I did get my original order on Nov 30th but it came not only damaged from shipping as they didn’t protect it at all in the packaging, but also damage from while in their warehouse. I emailed them with photos and they got back to me Dec 2nd promising to ship out a replacement ASAP and told me that it would be made a priority before any other orders to get it in time for Christmas. They also told me I could discard the old piece and didn’t need to return it. That was the last day that I got a proper reply from them and still to this day (Jan 6) I do not have the replacement piece and no teacking number email which means it still hasn’t even shipped. They don’t answer their phone, don’t have an option to leave a voicemail, and don’t reply to emails. Couldn’t care less about ruining someone’s Christmas by having no gift to give. I asked for a refund as at this point a replacement is useless to me, Christmas is now over... but of course no reply. So here we are. 😡🤬😡🤬😡🤬

Ordered 5 items for Christmas presents on 11/28/2019. Metal Unlimited's website said that they "guarantee delivery by Christmas on all orders placed before 11/29/2019". My items did not ship until 12/26/2019 and I was left with no presents to give at Christmas. When I did recite my order, only 4 items were in it--yet I paid for 5 items. Trying to contact Metal Unlimited is useless. Many many calls to receive a recording that they had a high volume of calls and because of that they had turned their phones off. All of my emails were replied to with a completely useless automated response. I even tried direct messaging via Facebook, but they do not respond. AVOID this company, once they have your money--they no longer care about customer service!

Would have given a lower score if I could. Ordered 5 signs November 11th. Still have not received my 4 that were gifts and today is Christmas Eve.

LOVE IT!! WOULD RECOMMEND TO ANYONE LOOKING FOR THAT PERFECT PERSONALIZED GIFT