Metals-APIMetals-API started out as a simple, lightweight Open-Source API for current and historical precious metals rates published by the banks. The Metals-API API is capable of delivering real-time precious metals data via API at an accuracy of 2 decimal points and a frequency as high as every 60 seconds. Capabilities include delivering exchange rates for Precious Metals, converting single currencies, returning Time-Series data, fluctuation data and lowest and highest price of any day.
Metals-API (metals-api.com) has 46 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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FK
Fast response and great service. I had an issue with the some symbols beeing stale after a certain date. Service looked into it and quickly corrected the error.
Response from Metals-APISep 15, 2026
Hi, Thank you so much for sharing this. We're really glad we could look into the stale symbols quickly and get the issue corrected. Thanks for being with us. Anything you need, we're just a message away. Best regards,
Joel P.
Bianca was helpful, direct and fast in the answer :)
Response from Metals-APIAug 19, 2026
Hi Joel, Thank you so much for sharing this. We're really glad Bianca was able to help you quickly and clearly. We'll make sure to pass your kind words along to her. Thanks for being with us. Anything you need, we're just a message away. Best regards,
Amy Franz T.
Bianca was able to translate my question with ease and provide me with a helpful path forward to figure out my question.
Response from Metals-APIAug 6, 2026
Hi Amy, Thank you so much for sharing this. We're really glad Bianca was able to understand your question and point you in the right direction. We'll make sure to pass your kind words along to her. Thanks for being with us. Anything you need, we're just a message away. Best regards,
Mazahir A.
Very disappointing experience with Metals-API. I used their API integration on my website GoldRateTodayDubai.com, and unfortunately the experience has been extremely frustrating. Their support response time is very poor. Even though they show a live chat option on the website, it simply redirects users to email support, and responses often take 8–12 hours or even longer. The biggest issue is their automated billing system. In my case, failed payment attempts triggered multiple retry charges automatically, which caused my bank/card to flag transactions and even resulted in failed transaction fees from the bank side. My card was blocked twice because of repeated automated charge attempts from their system. Instead of notifying customers properly or handling failed transactions professionally, the system keeps retrying charges without real-time communication or quick support assistance. For a paid API service, I expected much better customer support, billing transparency, and account safety measures. Please be careful before adding your card details or relying on this service for production-level projects.
Response from Metals-APIJun 25, 2026
Hi Mazahir, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. The retry attempts you mention are part of an automated process that runs when a payment cannot be completed successfully. We completely understand how repeated attempts can cause issues with your bank, and we appreciate you bringing this to our attention. We’ve already escalated this internally to improve how failed payments and notifications are handled and communicated going forward. Regarding your account, our team responded the same day, sharing the corresponding details and invoices with you directly, and also walked you through the cancellation process, which is self-service and available anytime from your account. We genuinely regret the frustration caused, and your feedback helps us keep improving. Kind regards,
Axel G.
Horrible service. Charged me multiple times for the same subscription, doesn't offer any solutions and instead told me they have a right under their terms and conditions. On top of that, their LBMA data is 1 day delayed. They claim I should have known because it is hidden in the small text somewhere but if you go to the LBMA symbol page it is nowhere to be seen.
Response from Metals-APIMay 11, 2026
Hi Axel, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. From our side, we believe our support team tried to provide several alternatives and possible solutions regarding both the subscription setup and the data concerns raised. Regarding the information mentioned in your review, this is currently documented within our platform and documentation, and can be reviewed before subscribing or using the service. As we previously mentioned to you, we have already escalated this internally to evaluate how we can make this even clearer and more visible for future users. The same applies to the multiple subscription concern. In your billing section, all active subscriptions are clearly displayed, and it is also explained that API call quotas are combined across plans. However, we understand this may still have caused confusion, so we have also escalated this internally to work on making it even clearer moving forward. We genuinely regret the frustration caused and appreciate the feedback, as it helps us improve both our platform and communication.
Willem P.
Quick response txs
Response from Metals-APIApr 24, 2026
Hi Willem, Thanks a lot for taking the time to leave a review. We really appreciate your feedback and support! If there’s ever anything we can assist you with, feel free to reach out anytime. Best regards,
Rose Maria G.
Bianca responded very quickly and explained my queries clearly. Metals-API consistently provides excellent support and is always quick to respond.
Response from Metals-APIApr 2, 2026
Thank you so much, Rose! We truly appreciate your kind words and are glad to hear that Bianca was able to assist you quickly and clearly. Providing fast and helpful support is something we always strive for, so it’s great to know that your experience reflects that. If you ever need anything else, don’t hesitate to reach out — we’re always here to help 😊
Paul S.
The support outstandingly resolved my quite technical problem very well!
Response from Metals-APIMar 30, 2026
Hi Paul, Thank you for your great feedback! We’re really happy to hear that our team was able to resolve your technical issue effectively. If you ever run into anything else or have further questions, feel free to reach out — we’re always here to help. Best regards,
