Metals-APIReviews of metals-api.com

Response from Metals-APIJun 25, 2026

Hi Mazahir, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. The retry attempts you mention are part of an automated process that runs when a payment cannot be completed successfully. We completely understand how repeated attempts can cause issues with your bank, and we appreciate you bringing this to our attention. We’ve already escalated this internally to improve how failed payments and notifications are handled and communicated going forward. Regarding your account, our team responded the same day, sharing the corresponding details and invoices with you directly, and also walked you through the cancellation process, which is self-service and available anytime from your account. We genuinely regret the frustration caused, and your feedback helps us keep improving. Kind regards,

Response from Metals-APIMay 11, 2026

Hi Axel, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. From our side, we believe our support team tried to provide several alternatives and possible solutions regarding both the subscription setup and the data concerns raised. Regarding the information mentioned in your review, this is currently documented within our platform and documentation, and can be reviewed before subscribing or using the service. As we previously mentioned to you, we have already escalated this internally to evaluate how we can make this even clearer and more visible for future users. The same applies to the multiple subscription concern. In your billing section, all active subscriptions are clearly displayed, and it is also explained that API call quotas are combined across plans. However, we understand this may still have caused confusion, so we have also escalated this internally to work on making it even clearer moving forward. We genuinely regret the frustration caused and appreciate the feedback, as it helps us improve both our platform and communication.

Response from Metals-APIApr 4, 2025

Hi, We’re truly sorry for the confusion and understand your frustration. Our product supports multiple active subscriptions, and the total number of calls from all plans is combined — this is clearly displayed on the Metals-API dashboard, including active plans and available calls. That said, we understand how this could be misunderstood. Although the billing was correct based on the account setup, we decided to offer you credit for the amount charged so you can apply it to future invoices. Since you're still an active user, we believe this would be the most helpful solution. We genuinely did our best to make things right, and we’re sorry again for any inconvenience caused. Best regards,

Response from Metals-APIJan 22, 2024

Hi, We genuinely regret the oversight that occurred with your account regarding the updated rate limit. This specific situation led to a misunderstanding and inconvenience for you. We've identified your case, and we sincerely apologize that, despite our efforts and offerings, we haven't found a resolution that meets your expectations. Your feedback is valuable, and we appreciate you bringing your concerns to our attention. Regarding the comparison with MetalsPriceapi, it's crucial to highlight that Metals-API provides a significantly more comprehensive service. We offer a broader range of symbols, and more endpoints, and include futures contracts — elements that our competitor does not provide. We remain committed to continuous improvement, and your insights play a crucial role in guiding our efforts.

Response from Metals-APIJan 22, 2024

Hi, We deeply regret any dissatisfaction you've experienced and appreciate your feedback. Despite our efforts, we couldn't locate your details in our database using your name. Nevertheless, we sincerely apologize for any inconvenience. If you have specific concerns or details you'd like to share, please feel free to reach out, and we'll do our best to assist you. We are here to address any issues and ensure your experience improves.

Response from Metals-APIJan 22, 2024

Hi, We truly apologize for any inconvenience caused by removing the Free Plan. The Free Plan was initially designed for trial purposes, allowing users to test the API's capabilities. However, it was discontinued some time ago. To ensure continued testing, we offer a 7-day trial period. We understand the importance of a smooth transition and appreciate your understanding as we work to improve our communication and service.

Response from Metals-APIJan 19, 2024

Hi, We sincerely regret the negative experience you've had, and we genuinely appreciate every piece of feedback as it helps us refine and enhance our services. It's important to note that the option for multiple packages was introduced based on requests from clients who needed temporary subscriptions for specific API calls, such as obtaining historical prices for gold or silver. We understand that this might have caused confusion, and we apologize for any inconvenience. Our internal dashboard has been continuously improving over time to enhance user-friendliness and prevent such isolated incidents in the future. We'll thoroughly review the situation to refine our processes further and ensure a smoother experience for our users. I'll escalate your concerns internally to explore ways to enhance our flexibility and policies based on your feedback. We truly appreciate your review, we regret any inconvenience encountered while using Metals-API.